Lanai City is perhaps

Aloha-Hawaii.com: Lanai January 2006 | aloha-hawaii.com : lanai : natural hawaii :lanai Search for articles: Within this site All of Hawaii GARDEN OF GODS About seven miles north of Lanai City is perhaps Hawaiis ultimate...>> MANELE BAY The Manele Bay Hotel on Lanai already sits high above the white sand beach of...>> SPORTING CLAYS When I was a young boy, my parents gave me a cap gun for my birthday....>> LANAI GOLF First, the bad news: When it comes to golf courses on the island of Lanai,...>> LANAI HORSEBACK Ever since horses were introduced to Hawaii in 1803, horseback riding has been...>> January 2006 | http://lanai.aloha-hawaii.com / hawaii /lanai/ Kaunolu Bay on the southwest tip of Lanai. 1 | 2 | 3 | 4 | 5 LANAI Lanai is the smallest of Hawaiis inhabited islands, covering 140 square miles. Once the home of a thriving pineapple plantation, Lanai has reinvented itself as an alluring resort destination offering world-class golf courses and award-winning accommodations . In ancient times, Lanai was thought to be overrun with evil spirits. A young man named Kaululaau, the son of a Maui chief, was exiled to Lanai to explore the island and deem it free of such spirits to make Lanai suitable for settling. A major chapter in Lanais history was penned in 1922, when an enterprising businessman named James Dole purchased the island for $1.1 million. Dole started growing pineapple on his island, and soon canned pineapplea new concept at the timebecame a smash hit on the mainland. In time, tiny Lanai developed into the worlds largest exporter of this succulent fruit. At one point, the island was producing 75 percent of the worlds pineapple. For decades, Lanai was celebrated as Hawaiis flourishing "Pineapple Island." Thousands of acres were dedicated to pineapple, and people came from far and wide to work the fields. In the late 1980s, as the pineapple industry began to wane, Lanai turned to tourism. Two luxury resorts were built: the Lodge at Koele and the Manele Bay Hotel . Also added were a pair of championship golf courses: the Experience at Koele and the Challenge at Manele (designed by Ted Robinson and Jack Nicklaus, respectively). Besides golf, Lanai offers many things to do and see. Go for a swim at picturesque Hulopoe Beach. Snorkel the islands cliff-lined west coast. Explore the Garden of the Gods , an intriguing rock formation reminiscent of a lunar landscape. Hunt for treasures or examine historic petroglyphs at Shipwreck Beach . Admire local artwork at the Lanai Arts & Culture Center, a prominent showcase for community arts. You can even "lock and load" at Lanai Pine Sporting Clays , the only resort sporting clays course in the state. Photo Credits:Photo1: Peter French; Courtesy HVCB, Photo2: Kirk Aeder; Courtesy HVCB, Photo3: Castle & Cooke, Photo4: Peter French; courtesy HVCB, Photo5: William Waterfall; Courtesy HVCB ©2003-2004 Media-HI, Inc. All rights reserved. HELPFUL RESOURCES Lanai Weather Lanai Map | Email Friend | MORE FEATURED ARTICLES: > Diving Hawaii > Sounds of Hula > Molokai Mule > Birth of Hula > Lanai Pineapple > Shipwreck Beach > Lanai Golf > Sporting Clays > Garden of Gods > Stargazing ATTRACTIONS and activites throughout Hawaii. Click here for FREE GUIDE. POIPU, KAUAI!! Great Deals & Fabulous Places On Kauai's Sunny Side!! POIPU, KAUAI!!! ISLAND SWEETS Big Island Candies is the place for chocolate covered Macadamia nut needs. Site Map | Contact Us | Submit a URL | Advertising Info | Privacy | Terms & Conditions ©2003-2004 Media-HI, Inc. All rights reserved. Designed & produced by: Tsunami Marketing . -- --

Hawaii Resort

Spa Olakino * Salon at the Waikiki Beach Hawaii Resort & Spa No visit to our Waikiki paradise would be complete without a visit to Paul Brown's Spa Olakino * Salon. home spa olakino -- -- Welcome -- Welcome! Below are offers tailored to your general interests. To see more specific, customized offers click here . Change Preferences spa packages The newly opened Spa Olakino * Salon is a 6,000 sq. ft. full-service spa created and managed by world-renowned hair stylist and developer of the Hawaii branded hair care products, Paul Brown. Spa Olakino * Salon is independently owned and is operated by Paul Brown and his team. The world-class spa is located on the second floor of the Kealohilani Tower, overlooking famed Waikiki Beach. An abundance of fresh Hawaii-grown papaya, Kona coffee beans, aloe vera and other exotic plants and fruits are blended and concocted right before your eyes and then lathered on as a face or body spa treatment. Experience traditional Hawaiian remedies and our multi-cultural influences, as we design custom made treatments to inspire your spirit, caress your body, soothe your soul and leave your mind in a state of well being. Every one of our treatments uses only Hawaiian products and is made right on location when you arrive for your treatment. Paul Brown's Spa Olakino * Salon also features Hawaii's finest hair stylists. Personally trained by Paul himself, each stylist will dazzle you while transforming you into the envy of all. No visit to paradise would be complete without a visit to Paul Brown's Spa Olakino * Salon . Instill more romance into your life; share our Couple's Romance Experience and discover new ways to pamper each other. You both enjoy individual Hawaiian Lomi Lomi massages in the privacy of our comfortable couple's treatment room, overlooking world-famous Waikiki Beach. Soak together in our deep Japanese furo tub and luxuriate in a private steam shower. Our Couple's Romance Experience will rejuvenate you both and enhance your relationship. You both will learn how to soothe each other's aches because our massage therapist will instruct you on the optimum techniques to ease aches in your partner's back, neck, shoulder or whatever bothers him or her most. You tell our massage therapist your weakest or most painful spot and, while you are receiving your Lomi Lomi massage, your partner will be instructed on professional massage methods to soothe it, right there, on your body - not just theory, but real practice. Then, during your partner's massage, you will receive tips that are specific to his or her aches. After your Lomi Lomi massages you both relax in privacy for the next two hours, in the furo, the steam shower or both, practice your newly learned massage techniques and enjoy complimentary champagne and strawberries dipped in premium chocolate. A new way for you and your special loved one to share private time together - relaxing, renewing and rejuvenating. A memorable addition to your Waikiki visit. home resort overview accommodations check rates reserve now packages specials meetings & events weddings spa olakino things to do resort dining resort activities news press room take a tour contact privacy policy site map 2552 Kalakaua Avenue Honolulu, Hawaii 96815-3699 RES 1.800.367.5370 PH: 1.808.922.6611 FAX: 1.808.921-5255 ©2005 Waikiki Beach Marriott Resort & Spa Developed by Symbolic

Hawaii Hotels & Resorts

Hawaii Vacation - Starwood Hawaii Hotels & Resorts Let Starwood Hawaii Hotels & Resorts show you the best of Hawaii in ultimate class and comfort. Starwood Hawaii Hotels & Resorts will help you plan for every occasion from a Hawaii honeymoon to a Hawaii family vacation. Only Starwood Hawaii brings you these trusted names: Sheraton, Westin, W Hotels, and the Luxury Collection. And with 11 properties across 4 islands, you'll find all the beauty, action, and tranquility Hawaii has to offer. Choose an island from the list above or click on the Hawaii map, and let the adventure begin.  Or if you can't wait to start your escape to Hawaii, either book online or call 1-866-716-8140 . Select a destination below... Arizona Atlanta Benelux Boston Canada Caribbean Chicago China France Germany Hawaii Helsinki Houston Italy Japan London New England New York San Francisco Seattle South Florida Southern California Sweden UK/Ireland Select a property Sheraton Waikiki Sheraton Princess Kaiulani Sheraton Moana Surfrider The Royal Hawaiian W Honolulu - Diamond Head Sheraton Maui Resort The Westin Maui Resort & Spa The Westin Kaanapali Ocean Resort Villas Princeville Resort Sheraton Kauai Resort Sheraton Keauhou Resort & Spa 1 2 3 4 5 6 7 8 9 1 2 3 4 From To Honolulu, HI (HNL) Kauai, HI (LIH) Maui, HI (OGG) Kona, HI (KOA) Departing morning afternoon evening Returning morning afternoon evening Rooms 1 2 3 Service Class Coach Adults 1 2 3 4 5 6 7 Children (2-11) 0 1 2 3 4 © 2005 Starwood Hotels & Resorts Worldwide, Inc. | Privacy Policy | Terms & Conditions for Use | Careers

Kauai > Koloa >

Sheraton Kauai Resort - Koloa - Sheraton Kauai Resort Reviews - TripAdvisor Sheraton Kauai Resort Sign in • Sign up Home > United States > Hawaii > Kauai > Koloa > Koloa Hotels > Sheraton Kauai Resort Koloa tourism: Overview Hotels Flights Attractions Dining Deals Forums Maps, etc. Search (e.g., Boston hotels, Las Vegas, Paris art museum) Koloa Koloa Overview Koloa Hotels Sheraton Kauai Resort All Koloa Hotels Flights to Koloa Koloa Deals Koloa Attractions Koloa Restaurants Koloa Forum Koloa Maps Koloa Discount Hotels Koloa Vacation Packages Free Newsletter Get deals, news and articles on Sheraton Kauai Resort Plus weekend trip ideas from your hometown Sheraton Kauai Resort Kauai e-mail this page to a friend Traveler Reviews Write a review . What was your experience with Sheraton Kauai Resort? Tell others what's hot and what's not. Koloa Sheraton Kauai Resort 2440 Hoonani Rd Poipu Beach Koloa, Kauai, Hawaii 96756 United States Deals on Koloa Hotels Kuhio Shores Condos Whalers Cove Grand Hyatt Kauai Resort and Spa Marriott's Waiohai Beach Club Poipu Kapili Suite Paradise Poipu Kai Outrigger Kiahuna Plantation Embassy Vacation Resort Poipu Point Prince Kuhio Condominiums Nihi Kai Villas Sheraton Kauai Resort ResortQuest at Poipu Kai Sunset Kahili Condos More Koloa Hotels Poipu Plantation Resort Regency Condominiums at Poipu Beach Lawai Beach Resort Waikomo Stream Villas Poipu Makai Alihi Lani Poipu Beach Oceanfront Condominiums Kahili Mountain Park Aloha Breeze Hale Anuinui Read more Koloa tourism Sheraton Kauai Resort #15 of 22 hotels in Koloa Compare rates with: Average price*: $ 247 2440 Hoonani Rd | Poipu Beach, Koloa, Kauai, Hawaii 96756, United States Rooms: 414 Hotel class: TripAdvisor traveler rating: Call now to book: 1-800-353-6145 from ClassicVacations.com Map this hotel: Expedia.com Hotel photos: Expedia.com Virtual tour: Expedia.com View candid traveler photos Contemporary Four-story Resort, in modern Hawaiian-style, situated amid the oceanfront gardens. This description is based on information provided by the hotel. Sponsored links * Hotel deal search: Sheraton Kauai Resort Click here for best prices for Sheraton Kauai Resort Sheraton Kauai Resort : Great rooms from $220 Expedia.com Don't just travel. Travel right! Sheraton Kauai Resort : Hawaii Experts! RoyalHawaii.com Instantly check availability & rates. Sheraton Kauai Resort : Book best available room ClassicVacations.com Call 800-921-2680 to find your luxury travel specialist Sheraton Kauai Resort : Up to 20% Less Than All Others GreatHawaiiVacations.com We Know Hawaii Best. Five Star Service Starts With Us. All results: View all 137 Koloa travel deals Share your travel photos, get free prints! Have snapshots of hotels or attractions from your last trip? Get up to $40 in free prints from Shutterfly® when you post travel photos on TripAdvisor. Offer ends January 31, 2006. See offer details . TripAdvisor Traveler Reviews 1-10 of 157 (English) RATING:   DATE:   Show:   All languages English (157) Next Jan 15, 2006 "Beautiful island, nice hotel"   A TripAdvisor Member, Minneapolis, MN We stayed 4 nights at the Sheraton Kauai on our honeymoon in August, 2005. Kauai is beautiful!Upon... Jan 12, 2006 "Beautiful location, great beach, great view."   You MUST get an ocean view room. If you do then there'll be little to criticise. Watching the sun set... Jan 5, 2006 "Good overall value - excellent location and views"   A TripAdvisor Member, San Jose, CA Great location - right on the beach. Nice clean rooms, we didn't book an ocean front room. The ocean... Dec 31, 2005   "Sheraton had it all"   A TripAdvisor Member, Sunnyvale, CA Aloha!My family stayed in 2 rooms at the Sheraton the week before Christmas, and were very pleased with... Dec 26, 2005 "What a Fabulous Hotel"   A TripAdvisor Member, Sunnyvale, CA We just returned from a wonderful, week-long stay at the Sheraton and could not have been happier. From... Dec 14, 2005 "Good location, pleasant staff"   A TripAdvisor Member, Gainesville, Florida We made our second trip to Kauai in October, and ended up two blocks from where we'd stayed a few years... Dec 9, 2005 "Absolute Gem!!"   A TripAdvisor Member, San Diego, CA This hotel is an absolute gem!! My wife and I just returned from a week long vacation at the Sheraton... Dec 5, 2005 "Mahalo, Sheraton!"   A TripAdvisor Member, SAN FRANCISCO, CA We just returned from a wonderful, but too short, stay at the Sheraton Princeville. The moment we arrived,... Nov 21, 2005 "Avoid the Garden Wing"   A TripAdvisor Member, san luis obispo Avoid the Garden Wing! Dated bathrooms, furniture, etc. You'll be very disappointed.On the positive... Nov 17, 2005 "Loved the Sheraton (Not stuck-up like the Hyatt)"   A TripAdvisor Member, Wisconsin My wife and just stayed at the Sheraton in Kauai and thought it was fantastic. The rooms are clean,... 1-10 of 157 (English)   Next Sponsored links * Hotel deal search: Sheraton Kauai Resort Click here for best prices for Sheraton Kauai Resort Sheraton Kauai Resort : Great rooms from $220   Expedia.com Don't just travel. Travel right! Sheraton Kauai Resort : Hawaii Experts!   RoyalHawaii.com Instantly check availability & rates. All results:  View all 137 Koloa travel deals From Around the Web: Sheraton Kauai Resort Expert Guidebooks (5) Title Source   "Sheraton Kaua'i Resort" Fodors.com   "Sheraton Kauai Resort" Frommer's   "Sheraton Kauai" Wcities.com   "Sheraton" This is Travel   "Sheraton Kauai Beach Resort" Gayot.com   Recent Articles (1) Title Source   "Kauai Is for Lovers" Kauai is one of the world's most romantic places for a wedding. Travel Agent Magazine   Related Web Comments (7) Title Source Date "Sheraton Kauai Resort" Expedia.com Dec 14, 2005   "Sheraton Kauai" IgoUgo.com Feb 22, 2002   "Sheraton Kauai Resort" paradise4me.com Jan 1, 2001   "3* hotel $85 no bonus Koloa, Hawaii 12/9/00" BiddingForTravel.com May 11, 2000   "Sheraton Kaua'i Resort" Fodors.com   "Sheraton Kauai" IgoUgo.com Jun 26, 2001   "Kauai/Kapaa-Lihue-Koloa - Sheraton Kauai 3*" BiddingForTravel.com   TripAdvisor Forums Get candid advice from real travelers! Title # of Replies Most Recent Reply "Nihi Kai Bldg 8 vs Manualoha Bldg 4" 1 reply 1:57 am, Jan 22, 2006   "Need Advice re. Sheraton Kauai Resort" 9 replies 10:19 pm, Nov 13, 2005   "Sheraton Kauai - This is how to get the best price." 1 reply 1:05 pm, Nov 12, 2005     Go to the Koloa Forum   Post a forums topic about Sheraton Kauai Resort Share your travel savvy! Join a discussion... Title # of Replies Time/Date Posted "Sunset Kahili Condos, Poipu Kauai" no replies 8:12 pm, Jan 14, 2006   "Advice needed...Poipu and North Shore Accomodations" no replies 7:51 pm, Oct 31, 2005   "Buddy Hale- Kauai" no replies 7:53 pm, Nov 08, 2004     Browse Koloa discussions Research Other Koloa Hotels Sheraton Kauai Resort not what you're looking for? Find out about other Koloa hotels , or check out Koloa hotel deals ! More Information on Travel in Kauai Explore our site to find travel information and unbiased reviews on Koloa tourism , restaurants , attractions , maps and much more. Review Summary Based on 157 reviews worldwide Traveler Rating Overall What to expect Rooms Service Value Cleanliness Pool Recommendations families with small children couples and romantics honeymooners families with teenagers seniors Sponsored links * Specials: Sheraton Kauai Resort Sheraton Kauai Resort : More rooms for more value   We Know Hotels Inside And Out. Click or call now: 1-800-434-6835 hotels.com Sheraton Kauai Resort : Official site. Great deals!   Book special offers, like our free night on ocean rooms! Sheraton.com Sheraton Kauai Resort : Hot Deals   You Know What to Do. BookIt.com Sheraton Kauai Resort : Discount Rates   Great Low Prices, Pictures, and Guest Reviews. Shop. Compare. Save. Priceline.com Hotels View all deals: Koloa Free Newsletter Interested in Sheraton Kauai Resort and Koloa ? We'll send you weekly updates with new articles, reviews and special deals. Just enter your e-mail address:   Hotel owners: expand your listing About TripAdvisor TripAdvisor provides unbiased reviews, articles, recommendations and opinions on Sheraton Kauai Resort , Koloa.   Recommendations for hotels, resorts, inns, vacations, travel packages, travel guides and lots more! 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Air Hawaiian

Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles • Help/FAQ • Sitemap • Contact Us • Privacy Policy © 2006 Hawaiian Airlines