Air Hawaiian
Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles Help/FAQ Sitemap Contact Us Privacy Policy © 2006 Hawaiian Airlines Waikiki Beach Honolulu tourism:Waikiki Beach - Honolulu - Reviews of Waikiki Beach - TripAdvisor Waikiki Beach Sign in • Sign up Home > United States > Hawaii > Oahu > Honolulu > Honolulu attractions > Waikiki Beach Honolulu tourism: Overview Hotels Flights Attractions Dining Deals Forums Maps, etc. Search (e.g., Boston hotels, Las Vegas, Paris art museum) Honolulu Honolulu Overview Honolulu Hotels Flights to Honolulu Honolulu Deals Honolulu Attractions Honolulu Restaurants Honolulu Forum Honolulu Maps Honolulu Discount Hotels Honolulu Vacation Packages Free Newsletter Get deals, news and articles on Waikiki Beach Plus weekend trip ideas from your hometown e-mail this page to a friend Traveler Reviews Write a review . What was your experience with Waikiki Beach? Tell others what's hot and what's not. Waikiki Beach Kalakaua Blvd Honolulu, Oahu, Hawaii 96815 United States Popular attractions USS Arizona Memorial Iolani Palace Bishop Museum Diamond Head Waikiki Beach Waikiki Aquarium Hanauma Bay Nature Preserve Pearl Harbor Honolulu Zoo Foster Botanical Gardens Hilo Hattie's Ala Moana Center Honolulu Academy of Arts USS Bowfin Submarine Museum & Park Hawaii Maritime Center Mission Houses Museum Kapiolani Park National Cemetery of the Pacific Chinatown Harold L. Lyon Arboretum Honolulu attractions: 1 - 20 Honolulu attractions: 21 - 70 Honolulu attractions: 71 - 105 Deals on Honolulu Hotels ResortQuest Waikiki Beachside Hotel Ohana Waikiki Surf Park Shore Waikiki Waikiki Gateway Queen Kapiolani Hotel Waikiki Resort Aqua Bamboo Imperial Of Waikiki Waikiki Grand Hotel Ohana Waikiki Malia Ohana Waikiki Surf East Royal Garden Waikiki Aqua Kuhio Village Ewa Hotel Pacific Marina Inn Aqua Marina Hotel Holiday Surf Hotel Waikiki Marina Resort Hawaiian Monarch Hotel Marc Diamond Head Beach Hotel Marc Suites Waikiki Continental Surf Hotel Honolulu Airport Hotel Pagoda Hotel Aston Honolulu Prince Aston Coral Reef Hotel Best Western the Plaza Hotel Hawaii Polo Inn Big Surf Marc Waikiki Royal Suites More Honolulu Hotels Hale Koa Hotel Hilton Grand Vacations Club at Hilton Hawaiian Village Royal Grove Hotel Waikiki Prince Breakers Hotel Pat Winston's Waikiki Condos Queen's Surf Vacation Rentals The Waikiki Beachside Hostel Four Paddle Marine Surf Waikiki Ala Moana Hotel Polynesian Beachclub Diamond Head Bed And Breakfast Fairway Villa Edmund's Hotel Apartments Hostelling International Waikiki Seaside Hawaiian Hostel Aloha Punawai Adam And Eve Bed and Breakfast Bev and Monty's Bed and Breakfast Honolulu hotels: 1 - 20 Honolulu hotels: 21 - 70 Honolulu hotels: 71 - 114 Read more Honolulu tourism Waikiki Beach Kalakaua Blvd, Honolulu, Oahu, Hawaii 96815, United States Activities: surfing View candid traveler photos Oahu's most popular beach. Sponsored links * Recommended deals: Honolulu Waikiki Tourist Guide www.Top-10-Hawaii.com Ultimate Visitors Guide to Hawaii. Plan the Perfect Vacation Today! Aston Waikiki Sunset www.waikiki-sunset.com Instantly check availability and discount rates. View 360° photos. Honolulu : Hotel Deals from $127 Expedia.com Don't just travel. Travel right! Honolulu : Low Hotel Prices Made Easy Orbitz.com The faster, easier way to find the hotel you want. Just Orbitz and go! All results: View all 910 Honolulu travel deals Airfare: Find deals on airfare to Honolulu Browse all Honolulu attractions Learn more about Honolulu TripAdvisor Traveler Reviews 1-10 of 18 (English) Show: All languages English (18) Next " Amazing!!" A TripAdvisor Member, Doncaster, England , Jan 21, 2006 What a place! Its just like heaven, i can still hear children laughing and sufing all the waves, i leant... " I will always stay around Waikiki Beach!" , Jan 12, 2006 Honolulu, Waikiki Beach!!!! Ahh, the scent of the flowers as I came from the Honolulu airport!!! I just... " Hawaii's Most Famous Beach?" A TripAdvisor Member, San Diego, California , Dec 5, 2005 OK, so it's Hawaii's most famous beach. That doesn't mean that it's the best. You can't really swim... " Ghost town" A TripAdvisor Member, iowa , Oct 1, 2005 we were in waikiki beach on Mar 03 and again Oct 04 must be the wrong time of the year nobody on the... " Visit the Beach in the Evening!" A TripAdvisor Member, Comox, BC , Jul 24, 2005 It is true that this beach is very crowded during the daytime. However, our favourite time to go is... " Go to the Ala Moana End..." A TripAdvisor Member, Edmonton, Alberta, Canada , Jun 29, 2005 As having been to Waikiki over 5 times, yes - the beach in front of the Sheraton Moana Surfrider is extremely... " Love Crowds? Stay here" , May 16, 2005 I have to say, I went to trip advisor to get comments on Wakiki. I started seeing a trend that people... " Waikiki Beach...know what to expect when you go..." A TripAdvisor Member, Cascade, Iowa , Apr 15, 2005 As other reviewers have pointed out, Waikiki Beach is very crowded, etc. but it was what I expected when... " Paradise Found??" , Jan 14, 2005 Waikiki Beach -Paradise, yes - maybe, it has a beautiful beach and a tropical setting, unfortunately... " Great for a 4 hour visit and leaving" A TripAdvisor Member, BoeingDad Seattle , Jan 11, 2005 Waikiki is the world’s beach, about 3.7 million tourists each year. (http://www.hawaii.gov/dlnr/occl/files/Waikiki/econ_waikiki.pdf)... Next Guidebooks (1) "Waikiki Beach" Wcities.com Articles (1-10 of 13) "Families say aloha Waikiki" canoe.ca / Sun Media , Dec 22, 2004 Waikiki Beach offers a variety of laid-back accommodations and budget-style activities, which makes it a great place for a family vacation. "Waikiki Awakens" VIA Magazine , Nov 1, 2002 Paradise is found again as Waikiki's beaches are restored to their former beauty. "Indulge your eyes when in Hawaii" Boston.com / Boston Globe , Sep 18, 2005 There's much to see and do in beautiful Hawaii. "Stretching Out in Waikiki" New York Times (free registration required) , Dec 23, 2001 For a luxurious and relaxing stay on Waikiki, try the Hilton. "The world's best beaches" Sydney Morning Herald / The Sun-Herald , Apr 24, 2005 These famous beaches are historic, exclusive and just plain fun. "Waikiki? Indeed, try Oahu" Sydney Morning Herald , Aug 27, 2004 Beach lovers will find plenty of sand in and around Waikiki. "Surreal Waikiki" TravelIntelligence.net , Jan 1, 2000 Surf's always up in and around Waikiki. "What to Do in Honolulu" discovery.com / Travel Channel From the ocean to the mountains, Oahu has a variety of great activities and attractions. "Aloha, Oahu Calling" TravelNewsletter.com , Jan 1, 2001 Adventure, romance and history are part of the allure of this popular island. "Hawaii's Island of Oahu: The Mystique of Honolulu" Foster Travel Publications A look at the history and attractions of Honolulu, and Hawaii. Next Web comments (6) "KristinaLMF's new Waikiki Beach page" VirtualTourist.com , Sep 10, 2002 "Aloha ....." dooyoo.co.uk , Jul 13, 2001 "Waikiki Beach" IgoUgo.com , Oct 25, 2000 "Waikiki Beach is a must-do at..." VirtualTourist.com , Aug 25, 2002 "Waikiki Beach" IgoUgo.com , Oct 14, 2000 "Waikiki Beach" VirtualTourist.com , Aug 24, 2002 Forums Get candid advice from real travelers! "Hotel for one night in Honolulu," (2 replies, 11:04 am, today) "Honolulu or Kauai," (2 replies, 10:56 am, today) "Rent a car in Waikiki and return at airport?," (5 replies, 10:35 am, today) READ: Honolulu discussions POST: A topic about Waikiki Beach Share your travel savvy! Join a discussion... "Get your FREE Spring & Summer travel guide now!," (no replies, 4:40 pm, Jan 13, 2006) "Need assistance with disount cards and Renting a local ," (no replies, 9:43 pm, yesterday) "Need help with deals on attractions ," (no replies, 9:41 pm, yesterday) BROWSE: Honolulu discussions Research Other Honolulu Attractions Waikiki Beach not what you're looking for? Find out about other Honolulu attractions ! More Information on Travel in Oahu Explore our site to find travel information and unbiased reviews on Honolulu tourism , hotels , restaurants , maps and much more. Sponsored links * Top picks in Honolulu Honolulu : Great Prices, Great Rooms We Know Hotels Inside And Out. View Maps, Photos, Rates. Book Now! hotels.com Honolulu : Free night on ocean view rooms! Official site. Book special offers, get the best rates...guaranteed! Starwood.com Honolulu : Hot Deals You Know What to Do. BookIt.com Honolulu : Great Hotel Rates! finds you low prices where you need to stay! 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( more ) TripAdvisor, Inc. is not responsible for content on external web sites. honolulu w post tocraigslist: honolulu classifieds for jobs, apartments, personals, for sale, services, community, and events craigslist honolulu w post to classifieds help subscriptions search craigslist community events gigs housing jobs personals resumes sale/wanted services event calendar (57) S M T W T F S 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 "24 hrs on CL" is here! > Katrina Relief < best-of-craigslist craigslist factsheet job boards compared list in space craigslist T-shirts ::: craig blog ::: craigslist foundation download firefox system status terms of use your privacy about us help © 2006 craigslist, inc community (1193) activities artists childcare general groups pets events lost+found musicians news+views politics rideshare volunteers classes personals (4666) strictly platonic women seek women women seeking men men seeking women men seeking men misc romance casual encounters missed connections rants and raves discussion forums arts autos beauty comp crafts ecology educ feedback film fitness fixit food gaming garden haiku health helpdesk history housing jobs kink legal loc pol m4m money music night npo/ngo open outdoor over 50 parent pefo pets philos poc politic psych queer rofo science selfemp shop spirit sports testing transg transit travel tv w4w wedding women writers housing (4520) apts / housing rooms / shared sublets / temporary housing wanted housing swap vacation rentals parking / storage office / commercial real estate for sale for sale (11212) barter bikes boats books free furniture general jewelry sporting tickets tools wanted auto parts baby+kids cars+trucks cds/dvd/vhs clothes+acc collectibles computer electronics garage sale household motorcycles music instr services (1873) computer creative erotic event financial legal lessons automotive household labor/move skill'd trade real estate sm biz ads therapeutic jobs (1139) accounting / finance admin / office arch / engineering art / media / design biotech / science business / mgmt customer service education / teaching government human resources internet engineering legal / paralegal marketing / pr / ad medical / health nonprofit sector retail / food / hosp sales / biz dev skilled trade / craft software / qa / dba systems / network'g technical support tv / film / video web / info design writing / editing [ETC] [part time] gigs (245) computer creative crew domestic event labor writing talent adult resumes (117) albany albuquerque allentown anchorage ann arbor asheville atlanta austin bakersfield baltimore batonrouge birmingham boise boston buffalo burlington chambana charleston charlotte chicago chico cincinnati cleveland columbia columbus dallas dayton delaware denver desmoines detroit el paso eugene fort myers fresno grand rapids greensboro harrisburg hartford honolulu houston humboldt indianapolis inland emp ithaca jackson jacksonville kansas city knoxville las vegas lexington little rock los angeles louisville madison maine memphis miami milwaukee minneapolis mobile modesto montana monterey montgomery nashville new hamp new haven new jersey new orleans new york norfolk n dakota okla city omaha orange co orlando pensacola philadelphia phoenix pittsburgh portland providence puerto rico raleigh redding reno richmond rochester sacramento salt lake san antonio san diego SF bay santa barb sl obispo savannah seattle s dakota shreveport spokane st louis stockton syracuse tallahassee tampa bay toledo tucson tulsa wash, DC western mass west palm west virginia wichita wyoming canada calgary edmonton halifax montreal ottawa quebec saskatoon toronto vancouver victoria winnipeg americas buenos aires lima mexico city rio de janeiro costa rica santiago são paulo tijuana uk & ie belfast birmingham bristol cardiff dublin edinburgh glasgow leeds liverpool london manchester newcastle africa cape town jo'burg europe amsterdam athens barcelona berlin brussels copenhagen florence frankfurt geneva madrid milan moscow munich paris prague rome stockholm vienna zurich asia bangalore bangkok beijing chennai delhi hong kong istanbul jerusalem manila mumbai osaka seoul shanghai singapore tel aviv tokyo au & nz adelaide auckland brisbane melbourne perth sydney >> Hawaii Volcano Observatory: (808)Hawaii's Mauna Loa volcano is beginning to stir, new data reveal :10/02 more search options 10/14/02 CONTACT: Mark Shwartz, News Service: (650) 723-9296, mshwartz@stanford.edu COMMENT: Paul Segall, Geophysics: (650) 725-7241, segall@stanford.edu Peter Cervelli, Hawaii Volcano Observatory: (808) 967-8814, pcervelli@usgs.gov EDITORS: For photos and graphics of Mauna Loa volcano, visit the Hawaii Volcano Observatory website at http://hvo.wr.usgs.gov. Hawaii's Mauna Loa volcano is beginning to stir, new data reveal Mauna Loa Hawaii's biggest and potentially most destructive volcano is showing signs of life again nearly two decades after its last eruption. Recent geophysical data collected on the surface of the 13,500-foot volcano revealed that Mauna Loa's summit caldera has begun to swell and stretch at a rate of 2 to 2.5 inches a year, according to scientists from the U.S. Geological Survey (USGS) and Stanford University. Surface inflation can be a precursor of a volcanic eruption, the scientists warn. "Inflation means that magma is accumulating below the surface, but at this point we don't have the kinds of sophisticated models that would be required to tell us if or when an eruption will occur," said Paul Segall, a professor of geophysics at Stanford who has collaborated with USGS volcanologists in Hawaii since 1990. Located on the Big Island of Hawaii, Mauna Loa or "Long Mountain" in Hawaiian is the largest volcano in the world. Its last eruption occurred in spring 1984 a violent three-week event that produced fast-moving lava flows that came within 4 miles of the city of Hilo. The volcano has remained silent for the past 18 years in sharp contrast to its neighbor, Kilauea, which has been erupting continuously since January 1983. "After the 1984 eruption, Mauna Loa went through nearly a decade of inflation, followed by almost 10 years of deflation," said Peter Cervelli, a geophysicist with the Hawaiian Volcano Observatory (HVO). The deflationary period abruptly ended around Mother's Day, May 12, when HVO's global positioning system (GPS) network revealed that the summit had begun to rise and swell. May 12 was the same day that Kilauea's most recent active lava flow began a discovery that scientists say is far from coincidental. "This clearly indicates that there is a connection between the two magma systems," Segall noted. "That's the great thing about Hawaii: It's so incredibly active that just about every year we learn something new." GPS stations HVO maintains several GPS stations on Mauna Loa that continuously record their positions using information transmitted from orbiting satellites. The around-the-clock satellite data allow scientists to measure how far the GPS stations have moved and thus determine if the volcano is expanding or contracting. Cervelli, who earned his doctorate at Stanford last year, said the university has loaned HVO eight additional GPS stations to monitor the volcano. Because of the remote mountaintop location, each instrument can cost up to $20,000 to install. Segall's research on the Big Island is funded through a National Science Foundation grant. "Until recently, Stanford's research in Hawaii has been primarily on Kilauea, but when Mauna Loa started to show renewed activity in late spring, Paul [Segall] agreed to lend us four of his continuous GPS receivers," Cervelli explained. "We are holding four more Stanford instruments in reserve to be deployed as conditions warrant." Cervelli and his USGS colleagues will work with Segall to interpret the new GPS data as they become available. "We see this as an opportunity to watch the volcano evolve through an entire eruptive period from early awakening to actual eruption," Cervelli said. "If the recent activity does culminate in an eruption, this will be the first time that a Mauna Loa eruption is imaged with precise clarity. Without Stanford's help, this would not be possible." History of destruction Mauna Loa has erupted 33 times since 1843, spewing out enough lava to cover 40 percent of the Big Island. The most destructive eruption in recorded history occurred in 1950, when lava raced to the sea at speeds up to 5 miles an hour destroying homes, businesses, roads and ranches along the way. Despite the volcano's destructive potential, the USGS estimates that more than $2.3 billion has been invested in new construction along Mauna Loa's slopes since the 1984 eruption. "Mauna Loa is capable of erupting huge volumes of lava in a relatively short period of time, and the flows can reach great distances," Segall observed. "It presents a more significant safety hazard than Kilauea." Cervelli echoed that concern: "There has been a substantial amount of development on what has historically been the most hazardous part of Mauna Loa its southwest rift zone above South Point. Though lava flows can reach Hilo on the eastern side of the island and the Gold Coast resorts of Kona in the west, flows are much more likely to inundate the subdivisions in the southwest rift zone and possibly without much warning." Increased earthquake activity is another indication that magma is rising to the surface. "Seismicity does seem to be picking up," Cervelli noted, "but at this point we are not issuing a public warning. Instead, we are asking that the people of Hawaii remind themselves that they live among the world's most active volcanoes." -30- By Mark Shwartz Hawaiian City GardenHawaii, United States, houseware appliances, cookware and kitchenware, furniture, garden and outdoor, gifts and collectibles, tabletop, retailers, wholesalers Houseware Appliances, Cookware, and Furniture Housewares Guide home testimonials post a job search jobs classifieds newsletter get listed search terms & prices about us contact us Major Hawaii Cities Aiea (0) Ewa Beach (0) Hilo (0) Honolulu (0) Kahului (0) Kailua (0) Kailua Kona (0) Kaneohe (0) Kapaa (0) Kapolei (0) Kihei (0) Lahaina (0) Lihue (0) Makawao (0) Mililani (0) Pahoa (0) Pearl City (0) Wahiawa (0) Waianae (0) Wailuku (0) Waipahu (0) All Hawaii Appliances Aiea (0) Eleele (0) Ewa Beach (0) Haleiwa (0) Hilo (0) Honolulu (0) Kahului (0) Kailua (0) Kailua Kona (0) Kalaheo (0) Kamuela (0) Kaneohe (0) Kapaa (0) Kapolei (0) Kihei (0) Lahaina (0) Laie (0) Lihue (0) Makawao (0) Mililani (0) Mililani Town (0) Pahoa (0) Pearl City (0) Wahiawa (0) Waialua (0) Waianae (0) Wailuku (0) Waimalu (0) Waimanalo (0) Waipahu (0) HousewaresGuide.com is your primary resource for all houseware products. 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