Air Hawaiian

Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles • Help/FAQ • Sitemap • Contact Us • Privacy Policy © 2006 Hawaiian Airlines

Hawaii Hotel

Mauian Hotel Napili Hawaii : Hotel Reservations In Hawaii MAUIAN HOTEL NAPILI HAWAII 5441 Lower Honoapilani Road, Napili, Maui, 96761 Hawaii, United States. Mauian Hotel Napili Hawaii Promotional Rates Overview & Facilities | Map Book Now at Promotional Rates! Overview The Mauian Hotel Napili Hawaii is a secluded tropical hideaway for those wanting to escape from the hectic pace of life. Perfect for the independent traveler seeking relaxed island style living. Situated in the middle of magnificent Napili Beach, with Molokai and Lanai across the sea, it is nestled on two acres of serene Hawaiian gardens. The Mauian Hotel Napili Hawaii offers ocean views from each lanai/balcony and boasts, "no TV's or telephones in the rooms" for a truly enjoyable stay. Room Facilities AM/FM Alarm Clock Modem Lines in Room Safe Deposit Box Television with Cable Private Bathroom Ceiling Fan Full Kitchen Courtesy Phone located in Ohana Room Television located in Ohana Room (no TV or Phone in the room) Laundry Services Hotel Facilities 24 Hour Front Desk Free Parking Laundry/Valet Services Dining & Entertainment Daily Hawaiian Breakfast Served in Ohana Room Fine Dining Within Walking Distance Sports & Leisure Beach Pool Check-in time 1400hrs Check-out time 1100hrs Ratings Three Stars Promotional Rates and Availability Check Rates and Availability Mauian Hotel Napili Hawaii Location Map From the Kahului Airport take the Kuihelani Highway, (380) west to Lahaina. Turn left on to Honoapiilani Highway (30) and continue along the coast past Lahaina. You will pass the exits for Kapalua Wes.. Click here for Location Map Mauian Hotel Napili Hawaii Click here to browse more Hotel Reservations In Hawaii My Account Hawaii Hotels

Kauai, there is a

Kauai Resort - Aloha Beach Resort Kaua'i Kauai Resort with Hawaiian Style On the beautiful green island of Kauai, there is a sacred area where the Wailua River meets the ocean. It is the first place to glimpse the dawn over the ocean, it is a place of worship and refuge, it is a place where royalty lived, surfed and gave birth to generations of Hawaiian leaders. This area is the historic Wailua Bay, a place of history, romance, adventure and beauty. The Aloha Beach Resort Kauai Hotel now sits in this enchanted area awaiting you on you next Kauai vacation (learn about our historic Kauai Resort and Hotel location ) Welcome to the Aloha Beach Resort Kauai. Located on the historic Wailua Bay, the hotel staff here on Kauai extends our warmest aloha to you and invite you to experience Hawaiian hospitality at its finest. Let the magic and beauty of ancient Kauai unfold as you wander the beaches where Hawaiian royalty once played. The Premier Kauai Hotel on the "Coconut Coast" Begin your Kauai experience here on our Hotel Website, where you will find information about our resort rooms and hotel amenities , our prestigious historic location , and the many Kauai activities which are readily available to our guests. Use the icons to the left to navigate to each section or take a tour through all of our pages with the " Resort Tour " link at the top left. Once within the site sectional navigation will appear along the top. Let the adventure begin! 1-888-823-5111 • 3-5920 Kuhio Hwy, Kapa'a, HI 96746 • info@alohabeachresortkauai.com Featured at: Hawaii Search & Island Search | Resources | Kauai Vacation Rentals in Hawaii | Kauai Luau | Kauai Beaches

MAUI WINDSURFING VANS 415

Hawaii - Maui - Auto/Recreation Rentals (surfboards, kayaks, boogie boards, bicycles, mopeds, snorkel gear etc.) Activities Maui Printer Friendly Version Help us preserve the Islands. Tell our advertisers you found them on Alternative-Hawaii. RENTALS: AUTO & OUTDOOR GEAR (See Also Sports & Recreation ) Automobiles / Campers | Bicycles | Boats / Yachts | Camping Equipment Kayaks | Medical Equipment Snorkeling/Diving | Surfing / Windsurfing AUTOMOBILES / CAMPERS SPONSORS AL WEST'S MAUI VANS 180 East Wakea Avenue, Suite K Kahului, HI 96732 (Central Maui) Tel. (808) 877-0090 or 1-800-870-4084 (Reservations) Fax (808) 871-8733 Email: mauivan@mauivans.com Providing rental vans and station wagons to Maui windsurfers, surfers and vacation travelers for over 23 years. Featuring new or dependable used Fords and Chryslers - non-smoking vehicles that include windsurf and surfboard racks, free ice coolers, beach chairs, free child seats and beach toys. Free shuttle pick-up from the Kahului Airport. Photo CAR RENTALS IN HAWAII (Islands of Maui, Big Island, Oahu, Kauai & Molokai) Mailing Address: P.O. Box 1835, Kailua-Kona, HI 96745-1835 Tel. 1-888-292-3307 (toll free) Email: info@hawaiidiscountcarrental.com Discounted rates on Wrangler soft tops, Mustang convertibles, SUV's, mini vans and cars through Budget, Avis, Dollar and Thrifty. No Prepayment! Book online. Free upgrades. Big Island, Maui, Oahu, Kauai and Molokai. Photo DISCOUNT HAWAII CAR RENTALS (Islands of Maui, Big Island, Oahu, Kauai & Molokai) $139.50/wk Economy cars, $274.75/wk Wranglers and Convertibles. Reserve Avis, Budget, Dollar and Thrifty Rental Cars at our pre-negotiated discounted rates lower than booking directly with car companies. Free upgrades. Spouse drives free. Age 21-24 no surcharge. Free overtime. No money up front. No cancellation charges. Photo IMUA CAMPER COMPANY 45 Shipman Street Hilo, HI 96720 (Islands of Maui and the Big Island) Tel. (808) 935-6241 Fax (808) 935-6241 Email: reservations@imua-tour.com Daily, weekly, and monthly rental of Volkswagen Westfalia Campers with gas stove, refrigerator, sink, and sleeping accommodations for four. A pleasurable and affordable way to freely explore the Hawaiian Islands. Rates: $85 per day with weekly discounts. Photo WAILUA BAY DISCOUNT CAR RENTALS (Islands of Oahu, Maui, Kauai, Big Island & Molokai) Tel. 1-800-882-9007 Fax (425) 556-1292 Email: info@wailuabay.com Offering corporate discount Hawaii car rentals from Avis, Budget, Thrifty and Dollar on Kauai, Maui, Oahu, Big Island of Hawaii and Molokai. There are no prepayment or cancellation fees. Jeep Wranglers, Ford Mustangs, SUV's and Minivans. Compare rates instantly and reserve online. Photo FRIENDS AA ALOHA CARS-R-US 938 South Kihei Road Kihei, HI 96753 (South Maui) Tel. (808) 879-7989 or 1-800-655-7989 A reservation center representing major car rental agencies offering discounted rates for all Hawaiian Islands. Recommended by Frommers, Fodors and Paradise Family Guides. ACCESSIBLE VANS OF HAWAII 296 Alamaha Street, Suite C Kahului, HI 96732 (All Hawaiian Islands) Tel. (808) 871-7785 or 1-800-303-3750 Rent and sell full size and mini wheelchair and scooter vans by the day, the week, or the month. Their travel consultant can arrange accessible accommodations, activities, sightseeing, medical equipment rentals, or personal care attendants. ADVENTURES RENT A JEEP 190 Papa Place Kahului, HI 96732 (Central Maui) Tel. (808) 877-6626 or 1-800-701-5337 Drive to Hana on the dirt road - go for it in a Wrangler. ALAMO RENT A CAR 905 W. Mokuea Place Kahului, HI 96732 (Central Maui) Tel. (808) 871-6235 Daily, weekly and weekend rates. AVIS RENT A CAR Kahului Airport Kahului, HI 96732 (Central Maui) Tel. (808) 871-7575 or 1-800-321-3712 Featuring G.M. cars. BUDGET CAR RENTAL Kahului Airport Kahului, HI 96732 (Central Maui) Tel. 1-800-451-3600 One of Hawaii's top car rental companies. DOLLAR RENT A CAR 946 Mokuea Place Kahului, HI 96732 (Central Maui) Tel. 1-800-800-4000 Daily and weekly rates on all six major islands. ENTERPRISE RENT-A-CAR 335 E. Wakea Avenue Kahului, HI 96732 (Central Maui) Tel. (808) 871-1511 or 1-800-325-8007 Low rates, great cars, free pick-up. HERTZ RENT A CAR 850 Mokuea Place Kahului Airport Kahului, HI 96732 (Central Maui) Tel. (808) 877-5167 or 1-800-654-3011 Featuring Fords and other fine cars. KIHEI RENT-A-CAR 96 Kio Loop Kihei, HI 96753 (South Maui) Tel. (808) 879-7257 Jeeps and sedans. Daily, weekly and monthly rates. MAUI CRUISERS CAR RENTAL, INC. 1270 Piihana Road Wailuku, HI 96793 (Central Maui) Tel. (808) 249-2319 or 1-877-749-7889 Maui's affordable car rental company. Offering decent, clean, well-maintained Toyotas and Nissans. Drive a car that has the "local look" and you'll blend right in. If you want to look like a tourist, call one of the bigger companies. MAUI WINDSURFING VANS 415 Dairy Road Kahului, HI 96732 (Central Maui) Tel. (808) 877-0090 Vans with inside board racks, coolers, beach chairs. NATIONAL CAR RENTAL Mokuea Place Kahului Airport Kahului, HI 96732 (Central Maui) Tel. (808) 871-8851 or 1-800-227-7368 Wide variety of cars - from economy to mini-vans. THRIFTY CAR RENTAL 542 Keolani Place Kahului, HI 96732 (Central Maui) Tel. 1-877-283-0898 or 1-800-367-5238 Featuring Chrysler and other fine cars. WORD OF MOUTH RENT A CAR Kahului, HI 96732 (Central Maui) Tel. (808) 877-2436 or 1-800-533-5929 Maui's original low cost rentals in business since 1975. Free airport pick up. Top BICYCLES SPONSORS HALEAKALA BIKE COMPANY 810 Haiku Road, Suite 120 Haiku, HI 96708 (Upcountry Maui) Tel. (808) 575-9575 or 1-888-922-2453 (toll free) Email: staff@bikemaui.com One of Maui's most experienced, most affordable downhill tour companies. Home of the original freestyle Haleakala Downhill. Over 50,000 satisfied customers. Mountain bike rentals available. Photo FRIENDS SOUTH MAUI BICYCLES 1993 South Kihei Road, Unit # 5 Kihei, HI 96753 (South Maui) Tel. (808) 874-0068 Road and mountain bike rentals and repairs. Daily and weekly rates. WEST MAUI CYCLES 840 Wainee Street Lahaina, HI 96761 (West Maui) Tel. (808) 661-9005 Road and mountain bike rentals. Top BOATS / YACHTS SPONSOR HAWAII NAUTICAL: KO OLINA CAT Ko Olina Resort and Marina Ko Olina, HI (All Hawaiian Islands) Mailing Address: 46-471 Hololio Street, Kaneohe, HI 96744 Tel. (808) 234-SAIL Fax (808) 235-6794 Email: hawaiinautical@aol.com Featuring the brand-new 52 foot Ko Olina Cat for dolphin activities, sailing and snorkeling. Guaranteed dolphin or whale sightings. Great crew, great food and drink, great time! The complete source for boats, professional marine services, and recreation packages to enjoy Hawaii's beautiful waters. They provide yacht sales, boat charters, captains, deliveries, sailing lessons, ecotours, slips, and marine surveys. Photo Top CAMPING EQUIPMENT MAUI ECO-ADVENTURES 180 Dickenson Street, Suite 102 Lahaina, HI 96761 (West Maui) Tel. (808) 661-7720 Tents & sleeping bags. Call for information. Top KAYAKS SOUTH PACIFIC KAYAKS & OUTFITTERS 95 Hale Kauai Street Kihei, HI 96753 (Island of Maui) Tel. (808) 875-4848 or 1-800-776-2326 Maui's original kayak adventures. World class guides offering experiences you won't forget. Come paddle with some of the best. Maui's only full service kayak store - sales and rentals. Top MEDICAL EQUIPMENT HAWAII HOME INFUSION 4473 Pahee Street, Suite 1 Lihue, HI 96766 (Islands of Kauai, Oahu and Maui) Tel. (808) 245-3787 Offering the following services and equipment to visitors: home medical equipment and supplies, wheelchairs (manual and electric), IV therapy, and respiratory and oxygen therapy. Top SNORKELING / DIVING MAUI DIVE SHOP 1455 South Kihei Road Kihei, HI 96753 (Island of Maui) Tel. (808) 879-3388 or 1-800-542-DIVE Maui's full-service dive shop established in 1978. Nine locations island-wide. Daily diving / snorkeling boats to Molokini and Lanai. Choose between a 48 foot custom built Pro-Diver or two 32 foot Munson Jet-Drives. Continental breakfast, all equipment available. Call for the shop location nearest you. Top SURFING / WINDSURFING SPONSOR AL WEST'S MAUI VANS 180 East Wakea Avenue, Suite K Kahului, HI 96732 (Central Maui) Tel. (808) 877-0090 or 1-800-870-4084 (Reservations) Fax (808) 871-8733 Email: mauivan@mauivans.com Providing rental vans and station wagons to Maui windsurfers, surfers and vacation travelers for over 23 years. Featuring new or dependable used Fords and Chryslers - non-smoking vehicles that include windsurf and surfboard racks, free ice coolers, beach chairs, free child seats and beach toys. Free shuttle pick-up from the Kahului Airport. Photo FRIENDS A & B RENTAL 3481 Lower Honoapiilani Road Honokowai, HI 96761 (West Maui) Tel. (808) 669-0027 Snorkel masks, surfboards, etc. HAWAIIAN ISLAND SURF AND SPORT 415 Dairy Road, Suite A Kahului, HI 96732 (Central Maui) Tel. (808) 871-4981 or 1-800-231-6958 Have helped thousands of visitors from around the world come to Maui. They have it all - windsurfing and boardsurfing equipment sales and rentals, accommodations and car rentals. HI-TECH SURF SPORTS 425 Koloa Kahului, HI 96732 (Central Maui) Tel. (808) 877-2111 Considered one of Maui's best board stores. Carrying the largest selection of windsurfing equipment in Hawaii, Hi-Tech also has the biggest inventory of surfboards on Maui. Surfboard rentals and lessons. Rental includes two sails, roof rack, pads, harness, and lifejacket. Also offer kiteboards, skateboards, logo items and videos, and has a Hi-Tech Online Store. MAUI WINDSURF COMPANY 22 Hana Highway Kahului, HI 96732 (Island of Maui) Tel. (808) 877-4816 or 1-800-872-0999 The choice for all your windsurfing, kite sailing, and surfing needs. Lessons, new and used equipment for purchase or rental, used gear, windsurf vans and wagons. Specializing in windsurf vacations and offering accommodations in every price range - B&Bs, condos, cottages, homes, estates. Top Activities Index | Home Page Contact Us | Sponsor Join Us Form ©Ala Mua Hawaii 1997

Hawaii Volcano

Hawaii's Volcano Quake And Tsunami Man- MidWeek Cover 01-19-2005 | Midweek.com Hawaii's Volcano, Quake &Tsunami Man Brian Yanagi By Alice Keesing Volcanoes, earthquakes and tsunamis. Thats quite an explosive trio and its up to Brian Yanagi at state Civil Defense to prepare Hawaii for the trio of natural disasters. The dynamic nature of his charges has earned the former naval intelligence officer the nickname of Mr. Shake n Bake. On the serious side, its his job to make sure they dont become massive killers. Yanagi would never say it, but there have been frustrating times in recent years trying to keep the public alert and prepared for such devastating disasters. While tsunamis are the No. 1 natural disaster killer in the Islands, a whole generation has grown up without experiencing one. The it wont happen to us mindset has taken hold. But oh, how things have changed since Dec. 26. After the Indian Ocean earthquake and South Asia tsunami, Yanagi and other tsunami experts have been in hot demand. I have been getting multitudes of international, national and local media calls about Hawaiis tsunami preparedness program, Yanagi says. The focus may be on another part of the world right now, but its also time to shake up Hawaiis attitude to the killer waves. Tsunamis killed 221 people and injured hundreds more in Hawaii in the 20th century compared to seven people killed by hurricanes. And Yanagi worries that with todays densely populated coastlines, the potential for death and destruction is even greater. There has been an unusual period of quiet in recent times, but the oft-repeated line in tsunami circles is that its not a matter of if, but when. I would say that Hawaii is more susceptible to destructive tsunamis than the Indian Ocean countries, Yanagi says. Thats because Hawaii sits in the middle of the Pacific Ring of Fire, a geologically volatile circle ripe for the earthquakes and underwater landslides that can shift the huge amounts of water that trigger tsunamis. The location that most worries Yanagi is the Aleutian Islands off the coast of Alaska an earthquake there could spawn a tsunami that races south across the Pacific at 500 mph and reaches Hawaii in just five hours. Other areas the experts keep an anxious eye on are Chile and Japan. And then theres the potential danger of locally produced tsunamis. An earthquake on the Big Island could spawn a tsunami that sweeps ashore and through the islands in a matter of minutes. The real sleeper is Mauna Loa, Yanagi says. When it erupts, the strong earthquake shaking could generate a tsunami. Thats the one we need to keep an eye out for. Experts predict Mauna Loa will probably erupt in the next five years. The good news is that Hawaii is the most tsunami-prepared state in the nation and many are turning here for a role model in the wake of the recent tragedy. But given that, experts still agree there is a lot more that could be done even here. Yanagi and others hope the South Asia tragedy will provide the impetus for more resources to keep improving the system. In particular, Yanagi would like to see the number of tsunami detection buoys in the Pacific increased from six to as many as 30. Its those eyes in the ocean that help the Pacific Tsunami Warning Center predict the arrival of killer waves. Civil Defense also has spent years producing detailed checklists and developing response plans. When Civil Defense needs to spring into action, its hobbit-hole type bunker burrowed into the wall of Diamond Head Crater is full of ceiling-to-floor charts and maps, communication systems, an emergency radio broadcast facility, a generator and even bunks and supplies so the operation can continue 24 hours a day. Its part of Yanagis job to keep all that information up to date with the latest scientific information and to drill and drill and redrill the response plans. This is what Yanagi wants you to know:When the sirens sound, turn on your radio for the Civil Defense message. If its a tsunami warning, check your phone book to see if you are in a tsunami evacuation zone. If you are, get to higher ground. In the case of Waikiki, where an en masse evacuation would only result in traffic gridlock, the advice is to evacuate vertically get above at least three stories. People outside of the tsunami evacuation zones should just stay put, Yanagi says. Dont get in your car because youll just contribute to the traffic. Parents should also know that DOE schools are prepared to walk their students out. They practice and drill this. So parents dont need to rush down to pick them up. The situation becomes more urgent in the case of a locally produced tsunami. Things will happen so fast that there may not be time for a warning siren. If the ground shakes severely, or the ocean recedes or you hear the sound of a freight train coming for you, says Yanagi, thats Mother Natures way of warning you to get to higher ground. One of the nightmare scenarios for people like Yanagi and one that tragically occurred in South Asia is when people go down to look at the seabed that can be laid bare by the strong undertow-type forces that can precede the wave train. Animals sense danger and they run away, but when humans sense something unusual, even dangerous, they tend to wander down in harms way, Yanagi says. Now (after all the footage from South Asia) theres really no excuse for people to be wandering down to the ocean in the event of a tsunami. Hawaii tsunami expert Walter Dudley credits Yanagi and Civil Defense with efforts to educate the public on the dangers of tsunamis. The division teamed up with the Pacific Tsunami Museum and the Center for the Study of Active Volcanoes to distribute thousands of DVDs trying to debunk the myth that a tsunami is a surfable wave. Theyve been very, very proactive in that sense, says Dudley, author of Tsunami! and an oceanography professor at the University of Hawaii at Hilo. Worrying about impending threats has been the story of Yanagis career. Although to start with, he used to worry about manmade threats rather than those from Mother Nature. Yanagi grew up in Kaimuki, a childhood that he wryly says was spent trying to stay out of trouble and earn good grades to please his parents. His dad was Stanley Maui Yanagi, who was head of the Carpenters Union for 25 years in the 40s and 50s when Hawaii was becoming unionized. After graduating from Kalani High (where he was class president), Yanagi received a Congressional nomination to the U.S. Naval Academy at Annapolis, Md., from U.S. Sen. Spark Matsunaga. He earned his oceanography degree before going on to serve as a naval intelligence officer aboard the aircraft carrier USS Midway . Yes, it was real spy stuff, he says. Yanagi lived with Top Gun aviators and briefed them on Soviet Union and Middle Eastern intelligence operations. This was during the edgy times of the Iranian hostage crisis, the Soviet invasion of Afghanistan and the outbreak of the Iran-Iraq war. Yanagi had top-secret security clearance a real eye-opener to the world. The news only reports the tip of the iceberg, he says. I got to see the whole iceberg, what was really happening with politics and the military in the world. After retiring from the Naval Reserves, Yanagi went on to teach algebra and trigonometry at Hawaii Pacific College in the mid-80s. He then worked as a public relations consultant to Turtle Bay Resort promoting golf tournaments, including the inaugural Senior Skins Legends of Golf Tournament featuring Arnold Palmer, Gary Player, Chi Chi Rodriguez and Sam Snead. (Yanagi is a keen weekend chaser of the little white ball himself.) He joined the state Civil Defense Division in 1990. Last year he won the state defense departments employee of the year award. Thats pretty impressive when you consider the size of this department; thats thousands of people, says Civil Defense spokesman Ray Lovell. Hes very dedicated to what hes doing, Lovell adds. He realizes that the work he does, that were dealing with real life-and-death stuff. That has been driven home by what we saw in the Indian Ocean. We cant let down. When you spend your day thinking about killer waves that could descend within a matter of hours, it probably pays to have some light relief in your life. For this self-described middle-aged DINK (double income no kids), that relief came with an adventure into acting that started in the mid-90s. He got the bug when The Phantom of the Opera appeared at the Blaisdell. You just see how much fun these people are having on stage, Yanagi says. Its one of the great escapes you can have in life. Youre being another person for a while in your life. Its very invigorating. So he sings? Well, yes, badly, but I do sing. And Im trying to dance without falling over myself, he laughs. Yanagi has performed in half a dozen musicals, starring in Flower Drum Song with KHNL-8 anchor Jodi Leong, South Pacific with American Idol s Jordan Segundo and My Fair Lady with KHON-2s Tina Shelton. But these days, Yanagi is more involved with events on the world stage, organizing a visit to South Asia with an international team of scientists. They will be analyzing the damage caused by the tsunami. That information will help prepare Hawaii better for the next destructive tsunami, he says. Like others, Yanagi has been touched by the human tragedy. Even he is floored by the magnitude of the event. It just personally commits me more to this cause of saving lives and reducing property damage. To do that, he says, he needs people to pay attention and be smart too. MidWeek Home Page