Kauai HI Hotels Island

Poipu Beach, Kauai, Hawaii HI - Hotels, Resorts, Condos - A Helpful Guide Poipu Beach Kauai Hawaii HI - Hotels Resorts Condos - PoipuBeach Hawii Hawai Hawaii Hotels Guide Poipu Beach, Kauai, Hawaii – Hotels, Resorts – A Guide Hotels - htels - hoteles - hoteis - alberghi - hoteller - 12 languages Use this guide to learn about Poipu Beach, Kauai hotels and resorts, check availability and discounts, and make secure reservations with immediate confirmation. We charge NO SERVICE FEES ... and our hotel location information and unique cost codes will save you time and money. If you like this guide, please add it to your Favorites list .. Makahuena at Poipu - Poipu Beach - $$$$ 1661 Pe'e Road, Poipu Beach, Kauai, HI 96756 Swimming pool Overview | More Info | Map | Availability & Rates Nihi Kai Villas - Poipu Beach - $$$$ 1942 Poipu Road, Poipu Beach, Kauai, HI 96756 Swimming pool Overview | Map | Availability & Rates Poipu Crater Resort - Poipu Beach - $$$ 1943 Poipu Road, Poipu Beach, Kauai, HI 96756 Swimming pool - fitness center Overview | Map | Availability & Rates Poipu Kai Resort - Poipu Beach - $$$ 1941 Poipu Road, Poipu Beach, Kauai, HI 96756 Swimming pool - restaurant - lounge Overview | Map | Availability & Rates Thanks for using our Poipu Beach, Kauai, Hawaii hotels guide. We hope you enjoy your trip. Related search terms: hotels/motels motel hoteles moteles condo rentals condos rental condominium condominiums lodging accommodations accommodation inns inn destination destinations romantic weekend getaways getaway breaks honeymoon packages holiday package holidays vacation vacations travel best choice discount rate price discounts cheap hotels budget hotel deals dog friendly in near by nearby close to around search finder Abbreviations, variants, misspellings: oceanfront beachfront hi. hawaiian poipubeach ocean front beach front ha ha. hawaian hawii hawai hawiia hawiian hawaiin hawiiee hawaiihotel hawaiihotels hihotel hihotels accomodation accomodations accomadation accomadations petfriendly dogfriendly MORE HAWAII HOTELS All State of Hawaii Hotels Island of Hawaii HI Hotels Island of Kauai HI Hotels Island of Lanai HI Hotels Island of Maui HI Hotels Island of Molokai HI Hotels Island of Oahu HI Hotels Aiea HI Hotels Hana HI Hotels Hilo HI Hotels Honokowai HI Hotels Honolulu HI Hotels Kaanapali HI Hotels Kahana HI Hotels Kahuku HI Hotels Kahului HI Hotels Kailua-Kona HI Hotels Kamuela HI Hotels Kapaa HI Hotels Kapalua HI Hotels Kapolei HI Hotels Kaunakakai HI Hotels Kihei HI Hotels Kohala Coast HI Hotels Koloa HI Hotels Kona HI Hotels Lahaina HI Hotels Laie HI Hotels Lanai City HI Hotels Lihue HI Hotels Maalaea HI Hotels Makaha Beach HI Hotels Mauna Loa HI Hotels Napili HI Hotels Poipu Beach HI Hotels Princeville HI Hotels Volcano Village HI Hotels Waikoloa HI Hotels Wailea HI Hotels Wailua HI Hotels Waimea HI Hotels All State of Hawaii Hotels USA Hotels - all states World Hotels - all countries Who We Are Our Privacy Policy No Service Fees Fewer Advance Charges Some Surprising Deals ! Hotel & Air Travel Packages Compare Car Rentals Order Free Travel Guides HOTEL COST CODES $ = Under $60 $$ = $60-99 $$$ = $100-149 $$$$ = $150-199 $$$$$ = $200 + AOM, Rack, Special, & Traveler's Discount Rates are for everyone. TIPS & SUGGESTIONS Tip 1 – Make reservations early. Some hotels cut off online reservations 1 to 3 days before check-in time. Tip 2 – When you make a reservation, you will receive a confirmation email. Print a copy of this message to take with you ... and don't delete the original email until you have completed your stay and know you have been billed correctly. Tip 3 – Our hotel cost codes are based on the lowest peak season rates available to all guests. We do offer discount rates for corporate and government employees, AAA and AARP members, seniors, and other special groups. But we do not base our cost codes on these discounts. Off-season room prices may be much lower than our cost codes indicate. This is especially true for coastal hotels during the winter. Tip 4 – The earlier in the day you check into a hotel, the more likely you will get a room or suite that matches your preferences. More tips – Learn more about this guide and how to use it effectively . Help improve this guide – Please send us corrections, new info, and comments about hotels where you have stayed. Home • USA Hotels • World Hotels • Tips • Feedback • View or Cancel Reservation • Contact Us Hotel-Guides.us – Poipu Beach, Kauai, Hawaii, USA © 2006 Hotel-Guides.us, Inc. All rights reserved. No part of this website may be reproduced or transmitted in any form or by any means without written permission from Hotel-Guides.us Inc .

Hawaii Wedding Countdown Checklist

Bride's - Destination Weddings: Hawaii: Oahu choose a quick link ----------------- accessories bouquets bridesmaid dresses budget cakes ceremony destination weddings dresses favors flowers food guest lists hairstyles honeymoons invitations jewelry makeup message boards music photos real weddings receptions registry veils wedding dresses Find all your wedding vendors near you select region: Alabama Alaska Arizona Arkansas CA - Central CA - North CA - South Canada Colorado Connecticut Delaware Florida GA - Atlanta GA - Other Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico NY - Hamptons NY - Metro NY - Upstate North Carolina North Dakota Ohio Oklahoma Oregon PA - Central/West PA - Philly Area Rhode Island South Carolina South Dakota Tennessee TX - Austin TX - Dallas/Ft.Worth TX - Houston Texas - Other Utah Vermont Virginia Washington DC Washington State West Virginia Wisconsin Wyoming Getting Married in Oahu view honeymoon article Why Here? Home to Honolulu, killer surfing, and into-the-wee-hours night-life, this buzzing outpost appeals to beach bums looking for a big-city fix. Sweet Spots One of the most elegant lodgings on earth, Halekulani specializes in perfection, from the bridal suite in its new marble-lined spa (spacious enough for a gaggle of bridesmaids) to the view of Waikiki Beach from its orchid-shaped pool. After a garden ceremony and a reception replete with filet mignon, sushi, and macadamia tartlets, you’ll start to see how Halekulani (translation: House Befitting Heaven) got its name. Halekulani: Weddings from $2,500; doubles from $325; 800-367-2343 or halekulani.com Enter these two words in your nuptial planner: Mike Doi. The concierge of the Outrigger Waikiki is also the property’s crack wedding coordinator. Ministers, chapels, park permits for ceremonies at Diamond Head Crater or the Hoomaluhai Gardens—Doi will make sure you get to celebrate just about anywhere you’d like. Bonus: A proponent of à la carte pricing, Doi is also known for saving couples big bucks. Outrigger Waikiki: Weddings from $490; doubles from $290; 800-688-7444 or outrigger.com —Sallie Brady Hawaii Wedding Countdown Checklist Hawaii Wedding Style Real Hawaii Wedding: Holly & Jeremy Getting Married in : Oahu Maui Big Island Kauai Molokai Lanai Brides.com Home | Fashion | Beauty | Wedding Style | Etiquette & Planning | Registry Ideas | Honeymoon | Real Brides Local Planning | Shop Online | Prizes and Offers | Newsletter | Privacy Policy | -- Advertise With Us | Contact Us Brides magazine In This Issue | Subscribe | Customer Care | Media Kit | Bookstore Fairchild Bridal Group Wedding Planning Sites: Brides.com | ModernBride.com | ElegantBride.com Prom Planning Site: YourProm.com Use of this site constitutes acceptance of our User Agreement and Privacy Policy .© Fairchild Internet, Inc. All rights reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Fairchild Internet, Inc.

Hawaiian Barbecue (626) 583-4960

HAWAIIAN RESTAURANTS in Los Angeles, CA on Yahoo! Local. Search for: Address, City & State, or ZIP Search Tips My Locations Make this my default Yahoo! location Los Angeles City Page > Food & Dining > Restaurants > Hawaiian Local Results Results 1 - 10 out of 14 total results for Hawaiian Restaurants in Los Angeles, CA ( About this page ) Save to My Web Printable Version Sorted by: Top Results | Distance | Name | Rating (1) Write a review L & L Hawaiian Barbecue (626) 583-4960 319 S Arroyo Pkwy, Pasadena, CA 8.02 mi Map | Directions | Send to Phone | Save ...It wouldn't be a Hawaiian restaurant if it didn't serve Spam. L&L serves it up at least 3 different is as good as you'll taste anywhere and their own version of Hawaiian BBQ beef or chicken are great values... more See all: Hawaiian Restaurants - Restaurants - Barbecue Restaurants (7) Write a review The Loft Hawaiian Restaurant, South Bay (310) 375-4051 23305 Hawthorne Blvd, Torrance, CA 16.16 mi Map | Directions | Send to Phone | Save ... You definitely get a big bang for your buck. The food is delicious and the portions are enormous - save it for a later meal. The hawaiian fried chicken, kalbee and chicken katsu are so tasty. Any of the sandwiches for lunch... more See all: Hawaiian Restaurants - Restaurants www.thelofthawaiianrestaurants.com/ (10) Write a review King's Hawaiian Bakery & Restaurant (310) 530-0050 2808 Sepulveda Blvd, Torrance, CA 15.29 mi Map | Directions | Send to Phone | Save ... chocolate sauce, and it looked so delicious, I thought about it for a week! the food and services were good Kings Hawaiian Bakery and Restaurant is the most authentic hawaiian food i've tasted since being on the... more See all: Hawaiian Restaurants - Restaurants - Catering Services www.kingshawaiian.com/ (3) Write a review Sully's Restaurant & Tavern (310) 375-9158 22735 Hawthorne Blvd, Torrance, CA 15.79 mi Map | Directions | Send to Phone | Save "We really love going to Sully's. Friendly staff, great food, excellent drinks and a really great..." more See all: Hawaiian Restaurants - Bars & Pubs - All Bars, Pubs, & Clubs - Restaurants - American Restaurants (7) Write a review Back Home in Lahaina (310) 374-0111 916 N Sepulveda Blvd, Manhattan Beach, CA 13.98 mi Map | Directions | Send to Phone | Save ... lettuce wraps and the beef sticks------to die for!!! Good food but extremely cold in the restaurant . You will feel like you are in Lahaina. Small bar. Hawaiian bakery inside. Very relaxing, reasonably priced and you... more See all: Hawaiian Restaurants - Restaurants backhomeinlahaina.com/ (3) Write a review Chez Melange (310) 540-1222 1716 S Pacific Coast Hwy, Redondo Beach, CA 16.84 mi Map | Directions | Send to Phone | Save ...attentive service generous portions heavy desserts Chez Melange is the best restaurant in the South Bay! The food is always superb, and the service is always great! Thank you for continuing in such excellence for all these years!... more See all: Hawaiian Restaurants - International Restaurants - Californian Restaurants - Restaurants - Southeast Asian Restaurants chezmelange.com/ Rate it Hong Kong Bakery & Deli (310) 328-8353 21720 S Vermont Ave Ste 120, Torrance, CA 13.98 mi Map | Directions | Send to Phone | Save See all: Hawaiian Restaurants - Fast Food - Carry Out & Take Out - Restaurants - Bakeries http://ca.local.yahoo.biz/hongkongbakerydeli (1) Write a review Aloha Cafe (626) 728-9110 1944 S Atlantic Blvd, Monterey Park, CA 6.28 mi Map | Directions | Send to Phone | Save See all: Hawaiian Restaurants (1) Write a review Mahe (562) 431-3022 1400 Pacific Coast Hwy, Seal Beach, CA 21.19 mi Map | Directions | Send to Phone | Save ... hardware now. Mahe 1400 Pacific Coast Hwy Seal Beach, CA 90740 (562)431-3022 CONTACT US surfing movie desktop image Welcome to Mah Restaurant . All you can eat sushi! Everyday from 5 to 6:30 p.m. All night on Wednesdays. If... more on web site See all: Hawaiian Restaurants - Restaurants - Seafood Restaurants www.maherestaurant.com/ Rate it Bright Entertainment (310) 318-2229 Redondo Beach, CA 13.74 mi Map | Directions | Send to Phone | Save See all: Hawaiian Restaurants - Dancers - All Entertainers - Event Planners - Catering Services www.hulashows.com/ Results Page: 1 2 Next Business Owners: Add your business to Yahoo! Local for free! Refine Results: You have refined by: Hawaiian Restaurants [ undo ] Show results within: 1 mile 1 miles 3 miles 3 miles 5 miles 5 miles 10 miles 10 miles 15 miles 15 miles 25 miles 25 miles 50 miles 50 miles of the center of Los Angeles view larger map Category: Top 5 Categories: Restaurants (12) Californian Restaurants (3) American Restaurants (2) Catering Services (2) Japanese Restaurants (2) Seafood Restaurants (2) Southeast Asian Restaurants (2) Sushi Restaurants (2) All Bars, Pubs, & Clubs (1) All Entertainers (1) Bakeries (1) Barbecue Restaurants (1) Bars & Pubs (1) Burgers (1) Cajun Restaurants (1) Carry Out & Take Out (1) Chinese Restaurants (1) Dancers (1) Eclectic Restaurants (1) Event Planners (1) Fast Food (1) Filipino Restaurants (1) French Restaurants (1) Fusion Restaurants (1) International Restaurants (1) Irish Restaurants (1) Italian Restaurants (1) Korean Restaurants (1) Pizza (1) Sandwiches (1) Vietnamese Restaurants (1) hide categories show all 31 Categories Rating: ( rating key ) User recommended ( what's this? ) 5 Stars (7) 4 Stars and above (12) 3 Stars and above (12) 2 Stars and above (12) 1 Star and above (12) Price: ( price key ) $$$$ (0) $$$ (2) $$ (3) $ (7) Atmosphere: Romantic (2) Family Friendly (7) Casual (5) Elegant (1) Fun (3) Name: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z On | Off Recent History ( what's this? ) Recently Viewed: No recently viewed pages Recent Searches: No recent searches Clear Recent History Search for: Address, City & State, or ZIP Search Tips My Locations Make this my default Yahoo! location

Hawaiian Recipes Seafood Glossary

Hawaii Food Glossary - Luau Foods and Recipes  You are here: About > Travel > Hawaii / South Pacific for Visitors Travel Go Hawaii Essentials Which Hawaiian Island Suits You Best? Clickable Map of the Hawaiian Islands Beach Guide Hawaii Pictures Clickable Map of Maui, Hawaii Topics A Hawaii Vacation Planner Big Island of Hawaii Kauai Maui / Molokai / Lanai Oahu / Honolulu / Waikiki South Pacific Culture, History & Language Hawaii Lodging Hula Luau Maps and Weather Pearl Harbor Photos, Video & Cams Recipes Shopping and Gifts Buyer's Guide Tastes of Paradise from Hilo Hattie HilHilo Hattie Dresses and Sarongs Multi-Day Guided Tours Top Hawaii Guidebooks Top Maui / Molokai / Lanai Guidebooks Forums Help FREE Newsletter Sign Up Now for the Hawaii / South Pacific for Visitors newsletter! See Online Courses   Search Hawaii / South Pacific for Visitors Hawaiian Food Glossary Part 2: Luau Foods and Recipes When visiting Hawaii, you will encounter many foods names and terms that may seem quite foreign to you. This is due to the fact that Hawaii is such a melting pot of cultures from around the world, with influences from the Chinese, Filipino, Hawaiian, Japanese, Korean, Portuguese, Puerto Rican, Samoan, Thai, Vietnamese and others. In this series, we take a look at some of the common foods and food terms that you'll find in the islands. Related Resources Hawaiian Recipes Seafood Glossary From Other Guides Asian Seafood Recipes Hawaiian Grilling Japanese Seafood Recipes Planning a Hawaiian Luau In this second part of ourseries, we look at the foods that you are likely to find at one or more of themany luaus throughout Hawaii. While you won't find every one of these foods atevery individual luau, we're confident that we have covered most of the foodsthat you are likely to find at any luau that you choose. In the event that you wouldlike to try to cook some of these foods yourself, we've included links torecipes for most of the dishes listed. At the end of the glossary we providelinks to several related books of interest. Luau Foods Cocktails & Tropical Drinks Check out our recipes for such great tropical favorites as Mai Tai's, Pia Colada's, Blue Hawaii's, Lava Flow's and many more. Banana Bread This favorite made with mashed ripe bananas is often offered at luaus. Banana / Coconut / Guava Cake You'll probably find one of these tropical flavored cakes at almost any luau that you attend in Hawaii. Char Siu These delicious rich, red spareribs are a favorite thanks to the Chinese immigrants to Hawaii. Chicken Adobo (recipe from Hawaii's own Governor Ben Cayatano) This national dish of the Philippines is a favorite at luaus. It is a stew with chicken and pork (or beef, shellfish) in a sauce of white vinegar, soy sauce, garlic, and peppercorns. Chicken Katsu Japanese style fried chicken most often served with Tonkatsu sauce. Chicken Long Rice Another staple at most luaus, this Chinese side-dish is made with chicken and long rice, oriental vermicelli, or saifun (bean strands). Chicken Lu`au A Hawaiian favorite made with chicken cooked with taro leaves (or spinach) and coconut milk Corn Chowder A modern Hawaiian favorite made with chicken stock, potatoes, onion, celery and creamed corn. Fried Rice A standard of Chinese cuisine, fried rice can be made with meat or seafood and a wide assortment of vegetables. Haupia A traditional Hawaiian coconut flavored dessert that is best described as a "stiff pudding". Huli-Huli Chicken Hawaii's own version of barbecued chicken is cooked with Huli-Huli Sauce (made with pure Hawaiian brown sugar cane along with soy sauce, fresh ginger and more). Kalua Pig (make at home recipe) Kalua Pig (cooked in an imu - underground oven) The featured dish at every luau, Kalua Pig is slow-cooked whole in an imu (underground oven) for many hours. Kim Chee Great as a dip for pupu's (appetizers) or a stand-alone side dish, Korean style Kim Chee is made of fresh island cabbage, chili peppers, ginger, garlic and other seasonings. Kulolo A Hawaiian pudding made of taro, brown sugar and coconut milk. Lau Lau Salt butterfish, beef, chicken or pork wrapped in taro or ti leaves and then steamed. Lomi Lomi Salmon From the Hawaiian words to massage, knead or rub, Lomi Lomi Salmon is made with cold diced salmon, tomatoes and onion. It is found at almost every luau in the islands. Lu`au Taro leaves, often baked with coconut cream and chicken or octopus; the word eventually came to mean a Hawaiian feast, which is also known as 'aha'aina or pa'ina. Macaroni Salad (Island Style) A mainland favorite brought to Hawaii is served at many luaus. Like many salads, it can be made many different ways. Mahi Mahi with Teriyaki Sauce Marinade Sauteed Mahi Mahi Seared Toasted Macadamia Nut Mahi Mahi with Citrus Ako-Miso Sauce This Hawaiian favorite white, sweet, moderately dense fish is most often served at luaus either baked or sauted. Mango Bread This version of mango bread is from a recipe by Hawaii's most famous chef, Sam Choy. Pineapple Still grown in Hawaii, fresh pineapple can almost always be found at a luau, often in chunks at the salad area. Pipikaula Hawaiian-style beef jerky Poi One of the staple foods of the Hawaiian diet, poi is a thick, purple-colored paste made by pounding taro. Poi can be bought fresh or "day-old," which allows a sour flavor to develop. Poi is labeled "one-finger," "two-finger" or "three-finger" to describe its consistency--the thicker the poi, the fewer fingers needed to scoop it up. Today, is it used in many Hawaiian recipes or served as a side dish. Poi Dinner Rolls These delicious purple-colored rolls made from taro flour are a staple at almost every luau. If you know of a good recipe, let me know! Poke Most often seen made with the freshest raw ahi (tuna), poke makes a great pupu (appetizer) for any meal. Portuguese Bean Soup A delicious soup made with cabbage, kidney beans and Portuguese sausage. Portuguese Sweet Bread Portuguese sweet bread (pao doce), sometimes labeled Hawaiian sweet bread, is a staple and good for making French toast in the morning. Pupu The pupu platter found at many luaus is basically a platter of hors d'oeuvres, island style. Sweet Potatoes A delicious side-dish found at almost every luau in Hawaii. Teriyaki Beef A Japanese favorite of beef marinated in teriyaki sauce and island seasonings and then broiled or grilled. The same recipe can also be used with chicken. Ti Leaves Ti leaves are used in Hawaiian cooking to wrap foods that are to be cooked. The leaves are removed before the food is eaten. Dried ti leaves, which can be found in some ethnic markets, must be soaked to soften before they can be used. Taro Also known as kalo , taro leaves are eaten as a vegetable or wrapped around fish and meats. The root is cooked and pounded into poi . RelatedBooks of Interest Alan Fong'sNew Wave Luau by Alan Wong An excellent cookbook by one of the premier chefs of Hawaiian Regional Cuisine.Wong shows you how to take traditional luau foods and prepare them in all newand exciting ways. EntertainingHawaiian Style: The How to Book of Hawaiian Luaus by Patricia L. Fry This book is a great place to start if you want to hold a luau in your ownbackyard. It covers everything from how to cook a kalua pig and other luau foodsto even how to speak some basic Hawaiian. Hawaii's Best Tropical Food and Drinks by Hawaiian Service Inc. If you're looking to find out how to make that specialty Hawaiian drink, thisbook is for you. From John Fischer , Your Guide to Hawaii / South Pacific for Visitors . FREE Newsletter. Sign Up Now! Advertisement Most Popular Nudist Beaches in Hawaii Hawaii Photos Hawaii Pictures Life's a Beach in Hawaii - Our collection of photos of peopl... Hawaiian Island Scorecard What's Hot Top Picks in Hawaiian Coffee Kamehameha the Great Kalua Pig Waikiki Beach, Oahu - Life's a Beach in Hawaii - Hawaii Beac... Best Beaches 1999 Related Topics Air Travel Cruises Honeymoons / Romantic Getaways Surfing / Bodyboarding Travel with Kids   Topic Index | Email to a Friend Our Story | Be a Guide | Advertising Info | Work at About | Site Map | Icons | Help User Agreement | Ethics Policy | Patent Info. | Privacy Policy | Kids' Privacy Policy ©2006 About, Inc., A part of The New York Times Company . All rights reserved. Around About Tips to Losing Weight Guide to Distance Learning How to Travel for Less PHOTOS: Italy PHOTOS: Hybrid Cars What's Hot Top Picks in Hawaiian Coffee Kamehameha the Great Kalua Pig Waikiki Beach, Oahu - Life's a Beach in Hawaii - Hawaii Beac... Best Beaches 1999 Headlines Plumeria Photos from Hawaii Plumeria is the most common flower that you'll find in... You Won't See This Sign at Home! This certainly isn't a sign that you've ever seen near... Atlantis Submarine Tour Maui Since I had just experienced the Atlantis Submarine Tour on... Maui Swap Meet Photos Held every Saturday from 7:00 a.m. to noon is the...

Air Hawaiian

Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles • Help/FAQ • Sitemap • Contact Us • Privacy Policy © 2006 Hawaiian Airlines