Air Hawaiian
Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . 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Hot Rates Regular Rates Airport Pet Friendly Family Sort by: Name Star Rating Price Best Western Pioneer Inn 658 Wharf Street, Lahaina Hotels, HI US, 96761 Located at the waters edge across from the famous Lahaina Harbor and next to Banyan Tree Park (the oldest Banyan Tree in Hawaii), the Best Western Pioneer ...More hotel info Kaanapali Beach Hotel 2525 Kaanapali Parkway, Lahaina Hotels, HI US, 96761 Ocean front on the best stretch of world-famous Ka'anapali Beach, the 430 room hotel was awarded the "Most Hawaiian Hotel" in the state by the Waiaha Foundation. ...More hotel info Lahaina Shores Beach Resort 475 Front Street, Lahaina Hotels, US, 96761 MARKETING DESCRIPTION This plantation - style mansion turned resort is the only beachfront hotel located in the historic whaling town of Lahaina. Savvy ...More hotel info Marriott Maui Ocean Club 100 Nohea Kai Drive, Lahaina Hotels, US, 96761 The Maui Marriott Resort and Ocean Club is a casual, full-service resort located on breathtaking Kaanapali Beach directly opposite the thirty-six hole ...More hotel info Ohana Maui Islander Hotel 660 Wainee Street, Lahaina Hotels, US, 96761 The Ohana Maui Islander Hotel Is Away From It All, But Close To Everything. Beautifully Landscaped On 10 Acres, The Grounds Are A Hawaiian Haven Of ...More hotel info Outrigger Royal Kahana Resort 4365 Lower Honoapiilani Road, Lahaina Hotels, US, 96761 vip International S P O T L I G H T Outrigger Royal Kahana Resort -the marc Resorts Royal Kahana Is A Beachfront Property Surrounded By Lush Landscaping ...More hotel info Sheraton Maui Resort 2605 Kaanapali Pkwy, Lahaina Hotels, US, 96761 The Sheraton Maui us an ideal, 510-room resort on 23 beachfront acres, offering spectacular views of white sand, blue Pacific Ocean, and neighboring islands ...More hotel info More Lahaina Hotels City: Check In: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Check Out: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Advanced Search Submit Navigation Home Travel Forum Hotel Search How To Book U.S. Hotels Canada Hotels Europe Hotels Austrailia Hotels International Hotels Hotels By Chain Disney Hotels Travel Tools Lahaina Hotels Help Cancel Reservation Contact Us Privacy Policy City Guide Shows and Events News Letter Name: Email: Learn More Travel Tips Tip 1 - Book Early and Save. Booking early on Lahaina Hotels is no different then booking early on Airfares. Sometimes you can save a lot of money by preplanning your trip and looking for the best rate in advance. Tip 2 - After you make a Lahaina hotel reservation you will receive a confirmation email. This email has valuable information like your confirmation number, and the Hotel's phone number. Print a copy of this email and take it along to confirm your reservation with the hotel. Tip 3 - If a Lahaina hotel shows no availability it may mean that the Lahaina hotel requires you to stay more then 2 nights. Try increasing the number of nights, you may find rooms are available. Tip 4 - Most of the time your credit card will not be billed until you check out of the hotel. Exceptions to this are the best rate guaranteed hotels which are prepaid to reserve the room. More Tips Home | Airfares | Car Rentals | Hot Rates | Last Minute Travel Deals | City Guides | Cancel Reservation | Help © Hotels By City.com 2005, All Rights Reserved waikiki beaches including sand,Waikiki Beach Guide Hawaii Islands Hawaii Islands Waikiki Beach Guide South Pacific Resorts Hawaii Resorts XYZ Search Our Site: Site Map South Pacific Travel Guides - South Pacific Islands Review Fiji Islands - Samoa Islands - Tonga - Cook Islands - Tahiti Islands Hawaii - Micronesia - Niue - Tuvalu - Tokelau - Easter Island - New Zealand Solomon Islands - Vanuatu - New Caledonia - Australia Hawaii Travel Guide: Review of waikiki beaches including sand, snorkeling, swimming and waikiki beach resorts in Square Mile, Diamond Head, Ala Moana and Honolulu. Waikiki beach is the most famous of all the Hawaii beaches. It is almost perfect in every way - long days of endless sun, fine golden sand, excellent surfing and body surfing, a long stretch of shallow sandy bottom lagoon ideal for swimmers, both inexperienced and experienced, protected areas with no waves and exposed areas with frolicking waves, lots of water activities from catamaran cruises, hobby cat sailing, paddle boats and snorkelling trips and most of all, lots of people, lots of high rise hotels with fantastic views, lots of restaurants and good nightlife. Waikiki Beach is located on the sheltered south coast of Oahu a few miles to the east of downtown Honolulu. Waikiki stretches for almost four miles in an almost unbroken stretch of soft white sand and has over a hundred high rise hotels to choose from and lots of smaller inns and units for rent but only a few of these are absolute beachfront. Waikiki beach stretches for over 2 miles and has several different facets. The eastern side of Waikiki is dominated by the protruding cement pier known as "The Slippery Wall" where surfers and body surfers show their grit by surfing right up to the pier, and sometimes making it clear over the wall. The wall is a man made structure to help protect sand erosion and the beach here is officially called Kuhio Beach. This saltwater swimming pool breaks the surf and allows for calm swimming in any conditions making it ideal for families with small children. A little further east of the pier, away from Waikiki, is Kapiolani Park with its lovely walkways through trees and picnic tables. The beach here is much quieter if you want to get away from the crowds and the swimming good. The wall stops near the flower-adorned statue of Duke Kahanamoku Statue, the reveered royal surfer of the early 1900's. The statue marks the spot where surf lessons are given on the beach and boards of all sizes are rented. The surf at this point is the most popular along Waikiki Beach and whilst the surf is never dangerous, stray surf boards and racing outrigger canoes have caused many accidents. Although the surf at Waikiki is not the most challenging on the island, it is certainly the most reliable. Winter surf is moderate whereas the raging winter surf on the north shore is for experienced surfers only. And when the surf on the north shore goes completely flat in summer, the surf at Waikiki remains good. Waikiki was where the Hawaiian royalty would come to during summer for their surfing and relaxing. Up to this point, the beach is open to the shore front and main road, but to the west of here, hotels claim the beach front and the main road is forced inland from the beach. However, public access to all beaches is allowed and even the grand resorts do not object to passers-by walking through their properties. Several catamarans and racing outrigger canoes are available for rides around the Waikiki surf at this point. The beach gets progressively narrower until just beyond the famous original Waikiki Hotel, the Pink Royal (now Sheraton) where high tide comes right up to the seawall. The beach then opens up again and is officially called the Fort DeRussy Beach and reaches its widest point near the crescent shaped bay holding back Ala Wai Harbour. Here the sea is usually dead calm and great for swimming with sandy bottom and shallow water. Casual water activities are also popular. Beyond Ala Wai Harbour is the equally attractive setting of Ala Moana Beach Park with its paved pathways, cove beach, joggers and fishermen and views of Downtown Honolulu but a stone throw away. Although Waikiki has almost all Oahu's accommodation, there are lots of other lovely beaches around Oahu which can be explored by car. Waikiki Beach Resorts Listings Hawaii Tour Companies Other Recommended Websites: Beautiful Pacific - South Pacific Holidays fiji resorts ; cook islands resorts ; samoa resorts ; tonga resorts ; tahiti resorts South Pacific Pictures fiji pictures ; cook islands pictures ; samoa pictures ; tonga pictures ; tahiti pictures ; hawaii pictures Back to the Top Tourist Information Weather - Flights - Arrival Getting Around - Money Festivals - Facts - Travel Agent Holidays Planner Weddings - Beaches Snorkelling - Cruises - Golf Restaurants Hawaii Travel Guide Oahu Travel Kauai Travel Maui Travel Big Island Travel Lanai - Molokai Hawaii Beach Guide Waikiki Beach Kauai Beach Maui Beach Big Island Beach Accommodation Sightseeing Tours Top 10 Attractions Hawaii Resort & Tour Directory Adventure Activities Scuba Diving - Surfing - Sailing Fishing - Kayaking - Hiking eco-tourism History - Culture - Nature Village Visits - Handicrafts Whale Watching Backpackers Guide Hawaii Map Hawaii Pictures Other Travel Resources Pacific Travel Guides is a south pacific travel publisher providing free and unbiased tourist information on the Internet as well as coffee table photographic books to help travellers plan their holidays. Please note that we are not a booking agent and are unable to offer personal advice, recommendations or a booking service; nor are we set up to answer email enquiries about the region. Contact Our Preferred Agent: Beautiful South Pacific Resorts Disclaimer Company Info Advertising Options Last Updated 12 December 2005 © Pacific Travel Guides Albert Bridge Road London SW11 4EL England Also in Nadi and Rarotonga Contact Us Hawaii vacation rentals ,Kauai, Hawaii Vacations and Rentals by Suite Paradise - Accommodations at Kauai condos and resorts Specializing in Kauai, Hawaii vacation rentals , condos and vacation homes at some of the most beautiful resorts in Hawaii, Suite Paradise welcomes you to the islands. Each vacation package features high quality accommodations carefully selected and meticulously maintained by Suite Paradise -- at deeply discounted rates. View sample rate guides for each accommodation, and for even greater savings , click on the book online link to check availability or make a reservation. As a Suite Paradise guest, you'll enjoy the carefree resort lifestyle for which Kauai hotels are famous, along with the extra privacy and spaciousness of a vacation rental or home. Book online now for our lowest rates! or call 1-800-367-8020 | 1-808-742-7400 International Toll-Free Phone Numbers Inquiries & Brochure Request Poipu Beach on Kauai, Hawaii's sunny south shore Suite Paradise focuses on providing fine Kauai, Hawaii vacation accommodations at Poipu Beach , rated one of America's top beaches. Guests have access to discount travel packages , low-cost airfare, rental cars, Kauai golf resorts , outdoor adventure activities and groceries delivered prior to arrival . Our vacation rentals are highly recommended by travelers. Over 50% of guests are returning visitors and their friends, indicating an astounding level of satisfaction. See what previous guests have to say about their Kauai, Hawaii vacation experience Heavenly Kauai, Hawaii Vacations for Less Poipu Kai Resort Kiahuna Plantation Nihi Kai Villas Whaler's Cove Poipu Crater Resort Poipu Shores Poipu Kapili Lawai Beach Resort About Kauai Activities Kauai's Beaches Golf Weddings Honeymoon Map of Kauai Map of Poipu Beach Special Offers Guest Services Things to do on Kauai Guides & Info About Us Terms & Conditions Testimonials Inquiries & Brochure Request Contact Us About Suite Paradise | Email Us | Inquires & Brochure Request | Privacy Policy | Site Map © 1998 - 2004. All Rights Reserved. Suite Paradise - High quality Kauai vacations - Fine beach resorts. Everyone welcome. |
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