Air Hawaiian

Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles • Help/FAQ • Sitemap • Contact Us • Privacy Policy © 2006 Hawaiian Airlines

Hawaii Volcanoes National Park.

Vacation Homes Hawaii, Volcano bed and breakfast, Hawaii Vacation, The Chalet Kilauea Collection Volcano Village HI Volcano Vacation Homes Secluded Retreats at the Edge of Creation A selection of five one, two and three bedroom cottages and vacation homes with the highest level of comfort available in Volcano Village. Each of our homes h as telephone, cable TV/VCR, CD player, full kitchen and tasteful furnishings in the native Hawaiian tropical forest. Each morning an optional three-course, candlelit, gourmet breakfast is available at The Inn at Volcano for $12.95 per person. For a pleasant getaway, you are invited to Afternoon Tea from 4 - 5 pm each day or a relaxing soak in the outdoor Jacuzzi Spa throughout the day. This is all presented to you at The Inn at Volcano. Enjoy these delightful homes from Country French to Hawaiian Plantation for your family or group retreat. Nestled in the native Hapu'u Fern Forest these havens offer full amenities and tasteful furnishings. Experience the highest level of comfort in Volcano Village. One, two and three bedroom homes with all amenities. Homes feature fireplaces, telephone, cable TV/VCR and full kitchens. Each afternoon enjoy exotic teas at The Inn at Volcano. Nestled in the native Hawaiian Ohia and Hapu'u Forest. View molten lava at Hawaii Volcanoes National Park. Nearby: Golf Hiking Winery Museums Waterfalls Restaurants Helicopter Rides Hawaiian Art Galleries Exciting and Adventurous Weddings. Click here for Volcano Vacation Homes Accommodations Check Availability or Request a Reservation | The Chalet Kilauea Collection | Inn Policies | | The Inn At Volcano | Volcano Vacation Homes | CastleSuites at Mauna Loa | Lokahi Lodge | Volcano Bed and Breakfast | | Links of Interest | JapaneseVersion | Map& Directions | Home Page | The Chalet Kilauea Collection on the Big Island of Hawaii 808-967-7786 on-island ~ 800-937-7786 off-island Fax: 808-967-8660 ~ 800-577-1849 P O Box 998, Wright Road ~ Vo lcano Village, Hawaii (HI) 96785 Email: reservations@volcano-hawaii.com Website: www.volcano-hawaii.com Website hosting & promotion b y Blizzard Internet Marketing, Inc.

Hawaiian Island

BigIsland.org - Hawaii Big Island Travel Guide Choose a Category Calendar of Events Accommodations Activities & Attractions Dining Golf Services & Information Shopping Transportation Travel Professionals Weddings & Honeymoons Free Visitors Guide Hawaii Travel Tips Sharing Aloha Choose an Island All Islands Kauai Oahu Molokai Lanai Maui Hawaii's Big Island Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 04 05 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 04 05 Help me find... Calendar of Events Accommodations Activities & Attractions Dining Golf Services & Information Shopping Transportation Travel Professionals Weddings & Honeymoons Free Visitors Guide Hawaii Travel Tips Sharing Aloha Alternate Search It’s easy to picture Pele, the Volcano Goddess, showing her wrath – or mercy – on those she encounters. As you explore the island, you’ll see jagged lava fields immersed with new vegetation, providing an amazing contrast of Hawaii's Big Island’s diverse landscape. To see the lava flow glowing at night is an incredible experience you really shouldn’t miss! Yet the molten lava is just one of Hawaii's Big Island’s hot attractions – there are also cool shops in Kona , coffee plantation tours, excellent golf on the Kohala Coast , and the quaint town of Hilo , where you’ll feel as though you’ve gone back in time. > explore Hawaii's Big Island Arts Season is All Year Round on Hawaii's Big Island. Artists of all kinds find the Big Island seductive. They find inspiration everywhere to paint, sculpt, sing, dance, write. Creative expression is an especially heartfelt kind of aloha. And even if you can’t draw a straight line, or have two left feet, you can still appreciate the continuously-changing lights and shadows, the mind-bending contrasts -- riotous exuberant forests snuggle up to somber, desolate lava fields. the glorious palette of flamboyant flowers, and the subtle tints and hues all around. Or it just might be the strong currents of spirits and spirituality underlying daily life. Whatever it is, art is part of island heartbeat. It is all seasons, all life. Maps and Districts Big Island Videos Big Island Features Big Island Driving Tour - Pit Stops and Photo Ops Astonomy & Stargazing Learn to Say Hawaiian Words Corporate Information | Meeting & Conventions | Travel Professionals | Media Communications | SharingAloha.com Contact Us | Privacy Policy | Terms & Conditions | ©2005 Hawaii Visitors and Convention Bureau

Hawaii Cruise

Hawaii Cruises,Hawaiian Islands,South Pacific Cruises,Hawaii Cruising Vacations. Welcome to Cruiseweb.com Save Time! Save Money! Call 1-800-377-9383 Book Online ! Search Online ! . Sign Up &Save! Home Free Quote Book Online Search Online Discount Cruises Cruise Lines Cruise Destinations About Cruise Web Group Cruises Business Meetings Incentive Awards Privacy Policy Pricing & Information: 1-800-377-9383 Cruise Lines: Carnival Cruise Lines Celebrity Cruises Cunard Line Crystal Lines Holland America Line Norwegian Cruise Line Orient Lines Princess Cruises Radisson Seven Seas Royal Caribbean Seabourn Cruise Line Silversea Cruises Windstar Cruises Cruise Destinations: Africa Cruises Alaska Cruises Alaska Cruisetours Antarctica Cruises Asia/Orient Cruises Australia/New Zealand Bahamas Cruises Bermuda Cruises Caribbean Cruises Canada/New England Greek Isles Cruises Hawaii/South Pacific Mediterranean Cruises Mexico Cruises Cruises from New York Northern Europe/Baltic Orlando Cruise Vacations Panama Canal Cruises South America Cruises Hawaii & South Pacific Cruises Steep, rich mountains. Incredible, awe-inspiring volcanoes. Lush, tropical forests. Discover such undersea delights as coral reefs, sunken lava flows, underwater caves and a rainbow of parrot, goat and squirrel fish. The Hawaiian Islands have been the topic of song and dance since the first Tahitians arrived in 1,000 AD. Their beauty is legend. Golden sands, turquoise waters, misty volcanoes. Waterfalls tumble through lush valleys. Orchids and tropical birds brighten the rain forests. Hawaii sample port of call: Honolulu, Nawiliwili, Kauai, Lahaina, Maui, Kona, Hilo,... Preview a Hawaii vacation with these chosen cruise lines: Carnival Cruise Lines Celebrity Cruises Crystal Cruises Holland America Line Norwegian Cruise Line : 10-Nights from $799*! Princess Cruises Royal Caribbean International Windstar Cruises Pricing & Information? Ourcruise specialists will save you Time and Money! Guaranteed Lowest Price! * - The CruiseWeb guarantees its quoted price will match the cruise line's lowest available priceavailable directly to the public at the time of booking. [* complete details ] Privacy guaranteed: we do not sell or give your information to third parties. Complete the brief form below and a cruise specialist will contact you: First Name * : * Required Fields Last Name * : Email * : Daytime Phone * : Evening Phone * : Optional Fields: Destinations: No Preference Africa/India Alaska Alaska Cruisetours Antarctica Asia/Orient Australia/New Zealand Bahamas Bermuda Canada/New England Caribbean Europe Europe Cruisetours French Polynesia/Tahiti Hawaii/South Pacific Mexico/Mexican Riviera Orient & Asia Panama Canal South America Cruise duration: No Preference 1-7 Night 8-14 Night 15 Night or longer Stateroom Type: No Preference Grand Suite w/ Balcony Suite w/ Balcony Mini Suite w/ Balcony Oceanview Double w/ Balcony Oceanview Stateroom Interior Stateroom Departure Date: Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2004 2005 2006 Comments: Yes, I want to receive free "CruiseDeals!" email special offers fromThe Cruise Web. The Cruise Web (sm) is an Official Travel Agency for the Cruise Industry. Cruise Help: 1-800-377-9383 : Mon-Fri 8am-9pm, Sat 9am-5pm, Sun 10am-5pm (EST) E-mail / Fax: 1-240-487-0154 / Phone: 1-240-487-0155 Address: 8100 Corporate Drive; Suite 300; Landover, MD 20785-2256 |  CRUISEWEB.COM |  Special Offers | Book Online 24/7 | Search Online 24/7 | Free Quote: Lowest Price Guaranteed!* |  © 1995 The Cruise Web, Incorporated

Maui Snorkeling

Maui Dive Shop- Dive Rentals on Maui, Snorkeling Rentals on Maui, Maui Scuba Rentals, Dive Masks and Fins Rentals on Maui Maui Dive Shop Rental Gear We use the best scuba equipment on the market today. Scuba Pro! Professionally maintained, latest technology: "Safety First" is our Motto. Advanced reservations are not accepted on rental gear. RENTAL EQUIPMENT EQUIPMENT PER DAY PER WEEK Mask $3.00 $10.00 Snorkel $1.50 $5.00 Fins $3.00 $10.00 Optical Mask $6.00 $20.00 Impulse Snorkel $4.00 $12.00 B.C. $10.00 $30.00 Regulator w/Octopus $10.00 $30.00 Weight Belt $5.00 $15.00 Scuba Tank $7.00 N/A Boots $3.00 $10.00 Scuba Fins $3.00 $10.00 Dive Flag $5.00 $15.00 Snorkel Vest $5.00 $15.00 Wet Suit Top $5.00 $15.00 Farmer John $7.50 $20.00 Boogie Board $5.00 $15.00 SCUBA PACKAGES COMPLETE SCUBA PACKAGE Includes all equipment including tank (7 tanks with weekly rental). PER DAY:$24.95 - PER WEEK: $125.00 NOTE: Certification ID Card is required for Scuba Rentals. SNORKEL RENTAL PACKAGES KIDS SNORKEL PACKAGE Outfit your child with mask, snorkel, fins and mesh bag for hours of fun on the beach. PER DAY: $1.95 - PER WEEK: $9.95 BASIC SNORKEL PACKAGE Top quality silicone mask, fins and snorkel in a mesh bag with our free snorkel guide. PER DAY: $5.95 - PER WEEK: $16.95 DELUXE SNORKEL PACKAGE Includes top quality silicone mask, Hi Tech Dry Impulse snorkel, fins, mesh bag and free snorkel guide. Use of fish card and No-Fog included. PER DAY: $7.95 - PER WEEK: $24.95 COMBO SNORKEL PACKAGE Everything you need - top quality silicone mask, Dry Impulse snorkel, fins, mesh bag, your choice of wet suit top, optical mask, boogie board or snorkel vest and our free snorkel guide. Use of fish card and No-Fog included. PER DAY: N/A - PER WEEK: $34.95 NOTE: You also receive a FREE snorkel cruise certificate worth up to $34.95 We suggest that you wear a snorkel vest, wet suit top or use a boogie board float for safety. A wet suit will also keep you warm and comfortable. POLICIES A cash or credit card deposit is required on all rentals. All Prices are subject to change without notice. Tax not included in listed price 1-800-542-DIVE | info@mauidiveshop.com E-Mail A Friend | Add to your Favorites Visit other Maui Dive Shop Websites 2004 All Rights Reserved