Air Hawaiian
Customers First: Hawaiian Airlines Participates in ATA Customer Service Agreement Help/FAQ Sitemap Our Customer Service Commitment About Us Customer Service Commitment Investor Relations News Releases Corporate Info & Fact Sheet History Contact Us Privacy Policy Business Ethics and Conduct Help/Frequently Asked Questions Customer First A Service Commitment * * * Effective December 15, 1999 * * * Contract of Carriage | Responsiveness | Fare Information Reservation Changes or Cancellations | Prompt Ticket Refunds | Disclosure Accommodating Special Needs: Unaccompanied Children , Disabled Travelers , Service Animals Check-in and Boarding | Keeping Customers Informed | Ensuring Comfort and Safety Prompt Baggage Delivery | Baggage Liability Limit | Code Share Operations Additional Sources of Information | Seat Configuration Hawaiian Airlines, Inc. is committed to delivering superior service by making air travel an easy and positive experience for every customer. Our passengers' comfort is of utmost importance to us, second only to our concern for their safety. Since 1929, our company has built an unmatched reputation for safety and hospitality. In 1999, the Air Transport Association (ATA) and its member carriers developed CUSTOMER FIRST, an Airline Customer Service Commitment. Hawaiian Airlines' commitment to participate in this program and strive to further improve our service demonstrates our ongoing dedication and focus on improving air travel. All of our employees receive training so that the commitments contained in this Customer First service plan are implemented in a manner that reflects Hawaiian's commitment to serving our customers at levels set forth in this plan. Our Customer First training plan covers customer service skills, job-specific technical skills, service recovery skills and aligning service standards and expectations with our company vision, values and critical success factors. Implementing our pledge to provide service to our passengers beyond common carrier duties and consistent with our policy of putting the customer first, Hawaiian Airlines sets forth the following commitments to our customers: Contract of Carriage While this Customer First document outlines in general terms Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in our Contract of Carriage and tariffs. Our Contract of Carriage provides detailed company policies pertaining to passenger rights in domestic operations. Passenger rights on international flights are documented in our tariffs. Both the Contracts of Carriage and the tariffs are incorporated by reference on any Hawaiian Airlines travel document. Copies of our Contract of Carriage, tariffs and this document are available at our ticket offices, airport ticket counters and our web site ( www.hawaiianair.com/flightinfo/coc/ ) or by request through any licensed travel agency. Responsiveness Hawaiian Airlines is dedicated to keeping passengers informed, to responding to issues raised by our customers and to resolving those issues expediently. It is Hawaiian Airlines' goal to respond substantively to complaints within thirty (30) business days of receipt. Click here for information on how to contact a Hawaiian Airlines Customer Advocate. So that we may effectively meet these goals, we request that customers notify Hawaiian Airlines airport staff within four (4) hours after flight arrival of any baggage damage or loss claim arising from transportation on any of our flights. This notification is required to document the claim and to take immediate steps toward researching and resolving the claim. Our Contract of Carriage requires written notice of a claim within thirty (30) days of a flight if the claim does not involve personal injury or death. Claims for overcharges must be made within one (1) year of the ticket issue date. Fare Information Hawaiian Airlines' Reservations Department will offer, based on the information provided by the customer, the lowest available published fare for which the customer is eligible. Our agents will work with our customers to offer the lowest fare available for the itinerary planned (date of travel, class and flight, etc). Hawaiian Airlines recommends planning in advance. The lowest fares often require a purchase seven (7), fourteen (14), or twenty-one (21) days prior to departure, although at times low fares are offered which may require only a three (3) day advance purchase or no advance purchase. If customers plan in advance, there is a greater likelihood that low fare seats will be available on their preferred flights. The lowest fares are often nonrefundable and may require roundtrip travel and/or travel which requires return to the city of origin. Some low fares are offered based on the day of the week or the time of day or may have other restrictions. Reservation Changes or Cancellations Customers will be allowed to hold Transpacific reservations without purchase for forty-eight (48) hours guaranteed at the price quoted by Hawaiian Airlines over the telephone and will be allowed to cancel unticketed reservations for any reason, including finding lower fares through other outlets or carriers. Hawaiian Airlines reserves the right to cancel reservations that remain unticketed after forty-eight (48) hours. Hawaiian Airlines reserves the right to cancel any itinerary remaining on a trip for which a flight coupon is not used in the sequence ticketed, unless the passenger notifies Hawaiian Airlines of the change of plans before the scheduled departure of the flight segment not used. In those cases where we are informed in advance, and the ticket allows such cancellation, Hawaiian Airlines will make the necessary changes subject to any applicable fees. Prompt Ticket Refunds Hawaiian Airlines will issue refunds for eligible tickets within seven (7) business days for all credit card sales and within twenty (20) business days for cash sales, upon receipt of request and required documentation. Partially used or lost tickets may be refundable, subject to terms of our Contract of Carriage. Disclosure Hawaiian Airlines will disclose to the passenger the specific routing, any change in aircraft type, or operator on a code-shared flight bearing the same Hawaiian Airlines flight number for which flight information is requested or a reservation is made. To the extent Hawaiian Airlines has the information available at the time of the customer inquiry, we will provide the same information for any other air carrier on which Hawaiian Airlines makes a reservation or issues tickets. The rules and regulations relating to membership in Hawaiian Airlines Premier Club and HawaiianMiles frequent flyer program are provided to all members and are available at all times upon request. Annual redemption reports are available upon request to all HawaiianMiles members who have accumulated benefits within the preceding two (2) years. Upon request, Hawaiian Airlines will provide information on our aircraft-seating configuration, including seat size and pitch, for any flight. Accommodating Special Needs Hawaiian Airlines is dedicated to making our services available to everyone, subject to applicable laws and governmental restrictions. Unaccompanied Children Between the Continental USA and Hawaii : Children under 15 years of age who are not accompanied on the same flight and in the same compartment by a passenger 18 years of age or over are accepted for transportation. For travel wholly within the State of Hawaii : Children under 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger 16 years of age or over are accepted for transportation for travel. Unaccompanied Children must be brought to the airport by a parent, guardian or responsible adult who shall stay with the child until enplanement and furnish evidence to Hawaiian Airlines that the child will be met by a parent, guardian or designated adult at the destination upon deplanement. Hawaiian Airlines will escort the unaccompanied child from the boarding of the aircraft until the child is met at the destination. Hawaiian Airlines requires identification and signature of the person meeting the unaccompanied child. Service charges and certain restrictions may apply. Disabled Travelers Hawaiian Airlines recommends that disabled passengers traveling with medical devices or requiring special services (such as oxygen during flight or the packaging of a wheelchair battery for shipment as checked baggage) make their reservations as early as possible and no later than forty-eight (48) hours in advance of their flight. In order to allow time for screening and pre-boarding processing, we recommend check-in at the airport no later than one (1) hour in advance of flight departure. Wheelchairs and other mobility devices accompanying disabled travelers will be accepted as cabin or checked baggage, free of charge. Check-in and surrender of devices that have special assembly or hazardous materials considerations must be accomplished at least one (1) hour before departure so that such devices may be properly disassembled and stowed. Hawaiian Airlines complies fully with the Air Carrier Access Act of 1986, as amended, and Part 382 of the Department of Transportation Air Carrier Regulations. To the extent allowed by Part 382, Hawaiian Airlines customer service and contract personnel are available to assist customers with disabilities in boarding, deplaning and connecting between flights. However, we do not provide full monitoring while waiting at the gate. If the customer requires this assistance, we recommend the customer arrange for a traveling companion. Likewise, if Hawaiian Airlines believes a passenger needs an attendant in order to ensure his or her safety, such as in the case of passengers traveling on stretchers or in incubators, those with disabilities that prevent understanding of or acting upon safety instructions, or those with an inability to assist in his or her own evacuation of the airplane, we will request that the customer arrange for a traveling attendant. All passengers may select any available seat in their ticketed class of service that has not been assigned to another passenger, subject to restrictions under Federal Aviation Administration safety requirements. Transfer service on and off the aircraft is provided using special chairs designed for aircraft aisles. Due to limited time between connecting flights we recommend use of wheelchairs provided by Hawaiian Airlines or our contract personnel for transportation between aircraft. However, if requested, the passenger's own wheelchair will be retrieved from the aircraft baggage compartment for use during layover. Upon arrival at the final destination, the passenger's own wheelchair will be made available at either the gate area upon deplanement or the baggage claim area, as requested by the passenger. Service Animals Service animals such as canines are permitted without charge with proper documentation or credible verbal assurances that they are rescue/bomb-sniffing/law enforcement animals or are providing assistance to a disabled person with mobility, visual or hearing disabilities. A service animal must occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear for emergency evacuation. Quarantine laws may apply to certain destinations. It is the customer's responsibility to ensure compliance with all entry regulations. Check-in and Boarding It is Hawaiian Airlines' policy to treat all customers with fairness and consistency. Upon any customer's request, Hawaiian Airlines employees will disclose our specific policies for handling oversold flights and will disclose whether or not the customer's flight is oversold, provided that information is available to the employee. Whenever it becomes necessary to deny boarding to a customer due to oversales, we will make every effort to remedy the customer's inconvenience, including but not limited to soliciting other passengers to release their seats in exchange for suitable compensation. Hawaiian Airlines requires that all passengers check-in no later than thirty (30) minutes prior to scheduled departure and be at the gate for boarding no later than fifteen (15) minutes prior to scheduled departure. If passenger is not at the gate for boarding fifteen (15) minutes prior to the scheduled departure time, Hawaiian Airlines reserves the right to re-assign the seat to another passenger or to cancel the passenger's reservations and assign available seats to other customers. Keeping Customers Informed We will notify our passengers in either the airport or on board our aircraft of any flight delays, cancellations or diversions as soon as any decision to make such a change is confirmed. In addition, Hawaiian Airlines employees will update passengers at minimum every twenty (20) minutes on the status of their flight, giving the estimated time of departure or the time when further information will be available. Hawaiian Airlines will ensure that employees responsible for providing information to customers have access to the latest information during irregular operations. If a flight is canceled we will use our best efforts to re-route our passengers on the next available flight, subject to the conditions stated in our Contract of Carriage and to the existence of participating interline ticketing agreements. For passengers delayed more than four (4) hours between the hours from 10:00 p.m. to 6:00 a.m. local time, Hawaiian Airlines will provide our passengers lodging, meals, local transportation and a phone call, subject to restrictions set forth in our Contract of Carriage. Ensuring Comfort and Safety Hawaiian Airlines will make every effort to provide food, water, restroom facilities and access to medical treatment for passengers on board an aircraft that is on the ground for an extended period of time with no access to a gate, consistent with passenger and employee safety. Hawaiian Airlines has prepared contingency plans addressing such circumstances for each of its destinations. To the greatest extent possible, consistent with our contingency plans, Hawaiian Airlines will work with other carriers and airport authorities to share facilities and make gates available. Prompt Baggage Delivery It is our goal to locate and return lost baggage to the owner within twenty-four (24) hours of the owner's arrival at their final destination. Hawaiian Airlines will make every effort to ascertain ownership and locate the owner for any unclaimed checked baggage. We recommend all passengers attach their name, address and telephone number on the outside and inside of each piece of checked baggage. For protection of all passengers, baggage is subject to inspection. Medication, cameras, jewelry, travel documents, keys, and other important personal items should be in the passenger's possession and should not be placed in checked baggage. Baggage Liability Limit Hawaiian Airlines, as a member of the Air Transport Association, supported the increase in the domestic baggage liability limits for lost or damaged luggage from US $1,250 per customer to US $2,800 per customer, the amount now set by regulation issued by the United State Department of Transportation. For international flights, liability for the loss, delay or damage of checked baggage shall be US $9.07 per pound, up to a maximum of US $640 per bag. Unchecked baggage liability shall be a maximum of US $400 per piece. Code Share Operations Hawaiian Airlines works closely with its partners to coordinate customer service policies and procedures. Hawaiian Airlines has reviewed the customer service plans of each of its code share partners to ensure comparable standard service levels and commitments. Hawaiian Airlines will assist customers in contacting these partners to resolve issues that arise as a result of travel on Hawaiian Airlines through code-sharing arrangements. For more detailed information on Hawaiian Airlines customer service policies and procedures, ask any employee for a copy of our Contract of Carriage or access the document online at www.hawaiianair.com/flightinfo/coc . Click here for information on how to contact a Hawaiian Airlines Customer Advocate. Additional Sources of Information For specific information on Honolulu International Airport including terminal and baggage claim areas, administration offices, restaurants and visitor information, go to: www.state.hi.us/dot/airports/index.htm . HOME Reservations Flight Schedule/Info Special Offers HawaiianMiles Programs/Services About Us Access My HawaiianMiles Help/FAQ Sitemap Contact Us Privacy Policy © 2006 Hawaiian Airlines Oahu) Tel. (808) 488-8888Mexican Restaurants - Oahu Restaurants Oahu Printer Friendly Version A Word About "Symbols and Awards" Help us preserve the Islands. Tell our advertisers you found them on Alternative-Hawaii. LATIN AMERICAN BRAZILIAN | MEXICAN | PUERTO RICAN BRAZILIAN TUDO DE BOM McCully Shopping Center 1960 Kapiolani Blvd. #204 Honolulu, HI 96826 (Honolulu / McCully Area) Tel. (808) 942-0267 All kinds of meats are carved at your table, from huge skewers. (LD $$) Top MEXICAN AZTECA 3617 Waialae Avenue Honolulu, HI 96816 (Honolulu / Kaimuki Area) Tel. (808) 735-2492 Homestyle cooking - great chili verde. (LD $) BAJA TACOS 3040 Waialae Avenue Honolulu, HI 96816 (Honolulu / Kaimuki Area) Tel. (808) 737-5893 A tiny taqueria modeled after those in San Diego and Baja California Norte. (LD $) BANDITOS CANTINA Pearlridge Shopping Center 98-151 Pali Momi Aiea, HI 96701 (Southwest Oahu) Tel. (808) 488-8888 Authentic Mexican cuisine - very popular with the locals. (LD $) CHA CHA CHA 2 342 Seaside Avenue Honolulu, HI 96815 (Honolulu / Waikiki Area) Tel. (808) 923-7797 Great place to eat Mexican. (LD $) CHA-CHA-CHA SAL SARIA Hawaii Kai Shopping Center 333 Keahole Street Honolulu, HI 96825 (Southeast Oahu) Tel. (808) 395-7797 Great nachos and quesadillas. (LD $) CISCO'S CANTINA 123 Hekili Street Kailua, HI 96734 (Windward Oahu) Tel. (808) 262-7337 (2 locations) One of Oahu's oldest and best known Mexican restaurants. Famous for fabulous food, friendly service and the best (and biggest) Margaritas on the planet! (LD $) COMPADRES MEXICAN BAR & GRILL Ward Centre 1200 Ala Moana Boulevard Honolulu, HI 96814 (Honolulu / Ala Moana Area) Tel. (808) 591-8307 Casual atmosphere with a variety of Mexican favorites. 2004 Hale Aina Award. 2005 Ilima Award. (LD $$) EL BURRITO 550 Piikoi Street Honolulu, HI 96814 (Honolulu / Ala Moana Area) Tel. (808) 596-8225 Not much bigger than an SUV, this down-home spot serves the kind of authentic Mexican food you don't often find in Honolulu. 2002 Ilima Award. (LD $) EL CHARRO MEXICAN RESTAURANT 111 Sand Island Access Road Honolulu, HI 96819 (Honolulu / Sand Island Area) Tel. (808) 845-9637 Family-run and serving some of the best Mexican food in Honolulu. Regional specialties from Jalisco - everything is made from scratch. Great breakfast plates. (BLD $) JOSE'S MEXICAN CAFE & CANTINA 1134 Koko Head Avenue Honolulu, HI 96816 (Honolulu / Kaimuki Area) Tel. (808) 732-1833 Would you believe snow crab burritos! (LD $) LA BAMBA 847 Kapahulu Avenue Honolulu, HI 96816 (Honolulu / Kapahulu Area) Tel. (808) 737-1956 Authentic Mexican cooks. (LD $) LA CUCARACHA MEXICAN BAR & GRILL 2130 Kuhio Avenue Honolulu, HI 96815 (Honolulu / Waikiki Area) Tel. (808) 922-2288 Authentic Mexican food made with light ingredients. Make their own margaritas from fresh limes! (LD $) LA FAMILIA RESTAURANTE MEXICANO 94-226 Leoku Street, Waipahu, HI 96797 (Southwest Oahu) Tel. (808) 671-8776 You don't have to cross the border - it doesn't get any more authentic! (LD $) LAS PALMAS 55 Merchant Street Honolulu, HI 96813 (Honolulu / Downtown Area) Tel. (808) 533-0129 Standard Mexican fare. (BL $) LOS CHAPARROS MEXICAN RESTAURANT 2140 S. Beretania Street Honolulu, HI 96826 (Honolulu / McCully Area) Tel. (808) 951-6399 An eatery with ambience - serving well-prepared home-style cooking. Delicious sauces accompany specialty dishes. (LD $) LOS GARCIA'S 14 Oneawa Kailua, HI 96734 (Windward Oahu) Tel. (808) 261-0306 Family operated. Carne Asada and other favorites. (LD $) MAUI TACOS 95-221 Kipapa Drive Mililani, HI 96789 (Central Oahu) Tel. (808) 623-9405 All types of Mexican food. (LD $) MI CASA TAQUERIA 3046 Monsarrat Avenue Honolulu, HI 96815 (Honolulu / Kapahulu Area) Tel. (808) 737-1562 A family-owned and operated place that serves up homey, Northern Mexican food. A laid-back hangout - like going to somebody's house. (LD $) QUINTERO'S 1102 Piikoi Street Honolulu, HI 96814 (Honolulu / Makiki Area) Tel. (808) 593-1561 Authentic, homestyle and funky restaurant. (LD $) TORITO'S MEXICAN FOOD 2330 Kalakaua Avenue Honolulu, HI 96815 (Honolulu / Waikiki Area) Tel. (808) 922-4057 Check out their Crazy Burrito - a house specialty. (LD $) Top PUERTO RICAN (see Puerto Rican Food Glossary ) JACKIE'S DINER Waimalu Shopping Center 98-020 Kamehameha Highway Aiea, HI 96701 (Southwest Oahu) Tel. (808) 484-0999 An eclectic mix of Hawaiian and Puerto Rican foods. 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Link to AreaConnect Lanai City | AreaConnect Home | Remove Personal Info | About Us Contact AreaConnect | AreaConnect Canada | Terms & Conditions | Privacy Policy Hawaiian Gift Collection representsThe Shops at Wailea - Martin & MacArthur Baron & Leeds Bernard K. Passman Galleries Bottega Veneta Cache Coach Cos Bar Fendi Gucci Guess Honolulu Coffee Co. La Dolce Vita Louis Vuitton Montblanc St. John Boutique Tori Richard Tiffany & Co. Wailea Beach Villas Banana Republic Billabong Blue Ginger/Blue Ginger Kids Crazy Shirts CY Maui Enchantress Boutique Footprints Gap Georgiou Honolua Elua Honolua Surf Co. Maui Water Wear Ozone Pac Sun Reyn's Serendipity Sgt. Leisure Shades of Hawaii Tommy Bahama's Emporium Tori Richard T-Shirt Factory The Walking Company White House/Black Market Celebrites Dolphin Galleries Eclectic Image Gallery Elan Vital Galleries Ki'i Gallery Lahaina Galleries One World Gallery Wyland Galleries Bernard K. Passman Galleries Black Pearl Gallery Dolphin Galleries Elegant Illusions Gallery Na Hoku Tiffany & Co. Wailea Jewelry Elephant Walk - A Gallery of Life Endangered Species Martin & MacArthur Ritz Camera ABC Stores Honolulu Coffee Co. Lappert's Ice Cream & Coffee Whaler's General Store Budget Rent A Car Century 21 All Islands Coldwell Banker Island Properties Destination Resorts Hawaii Maui Dive Shop Wailea Realty Phone:: 808.891-8844 Fax:: 808.891.8866 Martin & MacArthur's Hawaiian Gift Collection represents the finest quality gifts and home and office accessories Hawaii has to offer. Their showrooms carry the best work of over 300 of Hawaii's most talented artists. Their gifts are lovingly handmade - no two are alike. Many items in the Hawaiian Gift Collection are made of koa, a wood found only in Hawaii. Koa has a unique luster and grain, and is favored by artists and craftsmen as the most beautiful wood in the world. When you choose a gift from Martin & MacArthur, you are selecting a gift steeped in Hawaiian culture, both past and present. Their extensive Hawaiian Gift Collection features an exquisite selection of koa boxes, bowls, sculptures; ceramics; trivets and tiles; art prints; etched glass; Hawaiian quilts and pillows; and tropical soaps and lotions. Each item is handcrafted with most materials and designs exclusive to Hawaii. The person who makes their selection at Martin & MacArthur brings home more than just a treasure, they bring a part of Hawaii's heritage to be passed on for generations. A visit to Hawaii wouldn't be complete without a shopping excursion to their showroom at The Shops at Wailea 891-8844. Gift wrapping and worldwide shipping available. Home | The Shops | Dining | Events | What's New | General Info | Contact Us HAWAIIAN SHIRT & SHORTSFANCY DRESS - HAWAIIAN SHIRT & SHORTS SET (pink) Home Site Search Special Offers !!!! 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Gift Idea's NEXT DAY DELIVERY PRODUCT RANGE Register Now Sign-in To Account " FANCY DRESS - HAWAIIAN SHIRT & SHORTS SET (pink) 17.99 16.19 SM25260 Hawaiian Styled shirt and short set finished in pink hawaiian print complete with Short and Shirts Home Security I nformation Help Useful Stuff Other Links Discounts Affiliate Scheme Site Search Feedback Email Us Checkout Register At Party Domain Sign-in To Your Account Party Domain Ltd. P.O. Box 646, Shipley, BD18 3WW. West Yorkshire Customer Service & Enquiries Telephone: 0870 889 0303 Telephone Orders: 08700 41 83 28 1999-2006 - Party Domain Ltd. |
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